The Convoso Cadence
At Convoso, we constantly strive to expand our features and improve the customer experience. Here, you can learn about recent enhancements and feature releases, Knowledge Base Spotlights, and other vital information about the Convoso system.
Feature Update - Campaign List Mix Update
List Mix is a Campaign feature that allows an Admin to prioritize calling Leads from multiple Lists within a Campaign. Within List Mix, an Admin can set a percentage of each List for the system to dial.
Now, Admins can Clone their Disposition configuration when adding Lists to their Mix. This update saves time as they no longer have to select the Dispositions for each List within the Mix.
Read More:
Innovating Convoso
Recent improvements to the Convoso system.
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CallCatalyst™ |
CallCatalyst™ is a new Account type for all-manual dialing. With human-initiated dialing, these Accounts can remain compliant despite the ever-changing restrictions around auto-dialing. CallCatalyst™ also refers to a new Campaign Type with a role for initiating calls in a one-to-many dialing model. |
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| Long-Term Recording Storage |
Convoso provides 30 days of access to Call Recordings for all Accounts. We also offer longer storage as an Account Add-on. Long-term Storage customers can maintain Recording access for up to 12 months. This article will discuss Long-term Storage and checking your Storage capacity. |
Read More: Long-term Storage for Call Recordings |
| Time Zone Conversion Update |
As many States implement independent restrictions on Outbound calling and SMS, Time Zone conversion becomes vital to compliance. We have updated the Time Zone Conversion setting. The new Area Code or Address Time Zone Conversion setting is used to determine whether we use an Area Code or an Address when processing conversions. When set to Address, the setting will utilize Zip Codes when available rather than just the State to process Time Zone Conversions. |
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Learning Convoso
Knowledge Base Spotlight
You may have noticed new Knowledge Base articles invite you to vote on their helpfulness. Using the voting buttons below each article, Users can answer Yes or No to whether they found an article helpful.
Please vote to let us know which resources are working best for you!
Note: Only signed-in Users can vote on articles. To learn more about registering and signing into the Support Portal, see Registering and Using the User Support Portal.
Convoso in the Know
What to know about Convoso
Dispositions
A five-day delay is now being applied to the following Dispositions/Statuses:
CG (Congested)
DC (Disconnected)
NORD (Network out of Order)
OI (Operator Intercept)
This update will improve system stability and will apply to all outbound calls with these Dispositions.
For both Standard and Workflow Dialing, the Attempt Second Delay settings for these Dispositions will automatically update to reflect the 5-day delay. The system will also ensure that new Dialable Dispositions with these Statuses are pre-configured with this delay.
Standard Dialing: (at least 432,000 seconds)
Workflow Dialing: (at least 5 days)
Read More:
Congestion, Operator Intercept, Disconnected, & Network out of Order Dialing Update
Campaign Registry Campaigns
Did you know that we've made an update to Campaign Registry Campaigns?
The Campaign Details section features two new fields: Terms & Conditions Link and Privacy Policy Link. Together, they strengthen your application to The Campaign Registry.
Read More:
Adding a New Campaign Registry Campaign
Please contact our Support Team at support@convoso.com for any questions and assistance you may need.