In this section we'll discuss how to check the SMS Logs for a specific lead. The SMS Logs provide information such as Phone Number, which SMS Message was sent, DID of the SMS sender, Status and more.

From the Dashboard, click on Call Center and select Leads from the drop down.

In the Manage Leads Section, search for the lead, then click on the Gear Icon, then select Edit from the drop down.

Click on the SMS Logs Tab.

SMS Logs for this specific lead will be shown in this section.

The SMS Log contains helpful information as follows:

ID - SMS Log ID

User - Shows which User handled

From DID - SMS DID that where the SMS message sent from

Phone Number - Lead's phone number

Content - The content of the SMS message

Action - Indicates where the SMS is sent out (OUT) or received (IN)

Status - Indicates whether the SMS message was sent successfully or not

Created At - Shows the date when was the message was sent out