Overview
Callbacks are scheduled calls within the system for redialing a Lead. You may want to take this option away, preventing Agents from scheduling Callbacks in a specific Campaign.
Contents
Before You Begin
This article walks through how to disable all Callbacks for a Campaign. Admins also have the option to disable Callbacks at the Agent level, allowing some Agents to schedule Calls while preventing others from doing so.
- See Manage Agent Callback Settings to learn more about Callback settings available at the User level.
Disabling Callbacks in a Campaign
1.) Click the Call Center main menu.
2.) Click the Campaigns menu option.
The Show Campaigns page will open.
3.) Open your Campaign's settings by clicking the Name.
The Campaign Settings page will open on the General tab.
4.) Click the Call Routing & Analysis tab.
5.) Click the Allow Scheduling Callbacks toggle to Disabled.
6.) Scroll down and click the Apply Changes button.
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