Welcome to the Convoso Help Center

Browse our Knowledge Base of step-by-step tutorials and FAQs

Create a help ticket with our award winning Support Team Submit

Articles in this section

See more

Manage Inbound Numbers

Avatar
Julianne Skinner
  • Updated
Follow

Overview

Here, we will discuss how to search for your DIDs. Inbound Numbers, or DIDs, are the phone numbers your Leads can dial to contact your Agents. 

We will also look at how to change how your DIDs are displayed within your Account. Convoso's system shows your DIDs in an adjustable table to suit different Admin's needs. 

Contents:

Search Account DIDs

1.) Click the Account main menu option.

2.) Click the Inbound Numbers menu option.

The Manage DIDs page will open.

Note: If you see this Global Settings-Default Caller ID window, the phone number set in the Default Caller ID (Account Settings) is not owned by Convoso. You need to change it to a DID number owned by Convoso.

3.) Search for the DIDs using the Filter By fields.

Filter By options include:

Field Description
ACID List Filter phone numbers based on their assigned ACID List.
AT&T Health Score Health Score specific to AT&T performance.
Caller ID Reputation Filter numbers based on their reputation with carriers and the FCC.
Calls Today Filter numbers based on how many calls they made today.
Country Filter numbers from Australia, the United Kingdom, or the United States.
Created At Filter numbers by the date they were created.
DID Stage Filter numbers by their stage (cancellation, replacement, or release).
DID Type Filter by DID type (Inbound, SMS, Dial-in, SMS Shortcode).
Inbound Number Search or filter by the DID number.
Name Filter phone numbers by name.
Other Health Score The average health score for carriers other than the major three that are displayed on the Health Score Dashboard.
Registration Date The date the number was registered.
Route To Filter based on where the phone number routes calls.
Route Unknown Call To Where unknown calls are being routed.
Status Filter by the Status of the phone number (Active or Off).
T-Mobile Health Score Health Score specific to T-Mobile performance.
Verizon Health Score Health Score specific to Verizon performance.

The options in the second Filter By field depend on which option you select in the first drop-down..

Order By options include: Country, Created At, DID Type, Inbound Number, Name, Route To, and Status.

  • You can then choose Ascending or Descending from the second drop-down.

4.) Click the Search button.

  • The results will be displayed in the table below.

Adjusting DID Table Columns

1.) Click the Show/Hide Columns button to select which columns you want displayed in the results table.

The Show/Columns window will open.

  • Name
    The name or identifier of the DID.
  • Inbound Number
    The phone number itself; the number in this column is linked to the Inbound Number Settings.
  • DID Stage 
    Displays the stages for DIDs being Released, Replaced, or Cancelled. 
  • DID Type 
    This column will always display Inbound/SMS.
  • Route To 
    This refers to the type of Destination the number will route to, such as Call Center Queues or Extensions.
  • Route Unknown Call To
    Route destination (e.g., Call Center Queues, Announcements, Directory, etc.)
  • Destination
    Refers to the specific Destination that the number will route directly to, such as General Queue or <2006>Agent 1.
  • ACID List
    This displays the ACID List that the DID is assigned to.
  • AT&T Check Date
    The last date a reputation check was run for that DID with AT&T
  • T Mobile Check Date
    The last date a reputation check was run for that DID with T-Mobile.
  • Verizon Check Date
    The last date a reputation check was run for that DID with Verizon.
  • AT&T
    Displays whether the DID has been marked as a Spam Risk by AT&T.
  • T-Mobile
    Displays whether the DID has been marked as a Spam Risk by T-Mobile.
  • Verizon
    Displays whether the DID has been marked as a Spam Risk by Verizon.
  • Created At
    Displays the time and date when the DID was created.
  • Action
    Refers to the Action column, which holds the gearwheel drop-down.
  • Registration Date
    Displays the date and time for when the DID was registered.
  • Calls Today
    Displays the number of calls placed with that DID in the last 24 hours.
  • Status 
    Refers to whether the number is Active or Inactive.

2.) Check or uncheck the Checkboxes for the columns you want to either Hide or Show in the results table.

3.) Click the Save button.

Note: To increase the number of DIDs shown on a single page, click the numbered buttons to the left below your table.

 

 

 

 

 

 

Please vote on this article!

👇

 

Related articles