Overview
DID Health Score is a rich, multi-faceted algorithmic scoring of DID health. Using this feature, Admins can track the Health of their reputation based on connection rate. Each DID will have three scores for the major Carriers: AT&T, T-Mobile, and Verizon.
The Health Score feature is part of Convoso's Ignite, a suite of tools for managing DID Reputation and connection rate.
Note for Non-Ignite customers: DIDs will be scored once a month and will only see Health Score summaries. Non-Ignite customers will not see the Carrier Health Score columns in the Inbound Numbers table.
Contents
Health Score Dashboard
The system will assign Health Scores for AT&T, T-Mobile, and Verizon to each DID.
These scores will be out of 100 and calculated based on the connection rate of the last 150 calls the system placed with that DID over the previous 21 days.
-
The system will update these scores at the end of every day at 11:00 PM PST.
- If a number is purchased midday, it will have an Unknown Score until the next day, even if it has made the minimum number of calls.
- A number can only get a Score for a specific Carrier if they have made at least 50 calls to that Carrier.
- As a result, a number may not have a Score for all three Carriers even after placing 150 calls.
Graphs summarizing the Account's DIDs' Health based on Carrier are shown above the Inbound Numbers table.
Each Carrier Summary only includes Assigned DIDs rather than total DIDs.
Assigned DIDs
This number represents the number of DIDs in ACID Lists assigned to active Campaigns.
Example: (not pictured)
Total DIDs: 88,454
Assigned DIDs: 6,182
-
Assuming 50% are good, 5% moderate, 10% poor, 35% unknown, for AT&T, then it will show:
Good: 3,091 Total
Moderate: 309 Total
Poor: 618 Total
Unknown: 2164 Total
Carrier Health Summary
Each summary bar graph represents the Good, Moderate, and Poor DIDs in different colors.
- The gray in each graph represents the DIDs without a rating due to a lack of data.
Below the graphs are the totals and percentages for each rating:
- Good
- Moderate
- Poor
- Unknown (unrated)
Note: A graph legend is displayed below the Health Summary section for admins to easily reference what each Score color code means and the ranges for that Score.
- Click on a total in a Health Summary to filter your DIDs by Health Score.
- The Filter By fields will fill automatically based on the rating and the Carrier.
Filter By Health Score
Admins can filter their DIDs by Health Score using the Filter By fields. Below, we will show a couple of examples of how Admins can find their higher-scoring DIDs.
To see all DIDs with a Good Health Score with at least one Carrier.
- Configure as follows:
- (A) Select Health Score in this drop-down.
- (B) Select Good in this drop-down.
To see only your highest-scoring DIDs across all Carriers.
- Click the Add Filter button twice to have three Filters.
- Configure as follows:
- (A) Select AT&T Health Score.
- (B) Select Good.
- (C) Select Verizon Health Score.
- (D) Select Good.
- (E) Select T-Mobile Health Score.
- (F) Select Good.
Carrier Health Columns
The Inbound Numbers table will have three columns for each Carrier's Health Score.
Each DID will display a Score of 1-100 or an N/A if the system lacks sufficient connection data.
Scores fall into three main categories: Good, Suspected, and Poor.
- Scores 50-100 are Good, represented with a green dot.
- Scores 30-49 are Suspected, represented with a yellow dot.
- Scores 1-29 are Poor, represented with a red dot.
- A high Health Score means the Carrier is less likely to flag the DID as spam.
- A lower score indicates the Carrier likely flagged the number or will soon.
-
N/A represents an Unknown score; the system does not have enough data to assign a score to the phone number.
- Newly purchased DIDs will have an Unknown score until they place enough calls for the system to calculate a score.
Please sign in and vote to let us know if you found this article helpful!
👇