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DID Health Score

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Julianne Skinner
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Overview

DID Health Score is a rich, multi-faceted algorithmic scoring of DID health. Using this feature, Admins can track the Health of their reputation based on connection rate. Each DID will have scores for the major Carriers: AT&T, T-Mobile, and Verizon, as well one for all Other Carriers outside of the major three. 

The Health Score feature is part of Convoso's Ignite, a suite of tools for managing DID Reputation and connection rate.

Note for Non-Ignite customers: DIDs will be scored once a month and will only see Health Score summaries. Non-Ignite customers will not see the Carrier Health Score columns in the Inbound Numbers table.

Contents

Health Score Dashboard

The system will assign Health Scores for AT&T, T-Mobile, Verizon and Others to each DID.

  • Note: T-Mobile includes US Cellular numbers as well.

These scores will be out of 100 and calculated based on the connection rate of the last 150 calls the system placed with that DID over the previous 21 days.

  • The system will update these scores at the end of every day at 11:00 PM PST.
    • If a number is purchased midday, it will have an Unknown Score until the next day, even if it has made the minimum number of calls.
  • A number can only get a Score for a specific Carrier if they have made at least 50 calls to that Carrier.
    • As a result, a number may not have a Score for all three Carriers even after placing 150 calls.

Graphs summarizing the Account's DIDs' Health based on Carrier are shown above the Inbound Numbers table.

Each Carrier Summary only includes DIDs that are Assigned rather than total DIDs.

In the top-right of the Dashboard, you can find the date and timestamp for when the last DID Order was made, and date and time that the Health Score was last updated. 

Assigned DIDs

This number represents the number of DIDs in ACID Lists assigned to active Campaigns.

Example: 

  • Total DIDs: 88,454

  • Assigned DIDs: 6,182

  • Assuming 50% are good, 5% moderate, 10% poor, 35% unknown, for AT&T, then it will show:

    • Good: 3,091 Total

    • Moderate: 309 Total

    • Poor: 618 Total

    • Unknown: 2164 Total

Carrier Health Summary

Each summary bar graph represents the Good, Moderate, and Poor DIDs in different colors.

  • The gray in each graph represents the DIDs without a rating due to a lack of data.

Below the graphs are the totals and percentages for each rating: 

  • Green: Good (51–100) Likely not flagged or blocked.

  • Yellow: Moderate (31–50) Average performing with potential to change. 

  • Red: Poor (0–30) Likely flagged and/or blocked.

  • Gray: Unknown (N/A) Not enough data to determine a score.

Note: A graph legend is displayed below the Health Summary section for admins to easily reference what each Score color code means and the ranges for that Score.

  • Click on a total in a Health Summary to filter your DIDs by Health Score.
  • The Filter By fields will fill automatically based on the rating and the Carrier.

 

Filter By Health Score

Admins can filter their DIDs by Health Score using the Filter By fields. Below, we will show a couple of examples of how Admins can find their higher-scoring DIDs.

To see all DIDs with a Good Health Score with at least one Carrier.

  • Configure as follows:
    • (A) Select Health Score in this drop-down.
    • (B) Select Good in this drop-down.
Filter for DIDs with Good Health Scores.png

To see only your highest-scoring DIDs across all Carriers.

  • Click the Add Filter button twice to have three Filters.
  • Configure as follows:
    • (A) Select AT&T Health Score.
    • (B) Select Good.
    • (C) Select Verizon Health Score.
    • (D) Select Good.
    • (E) Select T-Mobile Health Score.
    • (F) Select Good.
Filter for Highest Scoring DIDs.png

Carrier Health Columns

The Inbound Numbers table will have columns for each Carrier's Health Score as well as one for scores from Carriers other than the three main major U.S. Carriers.
Each DID will display a Score of 1-100 or an N/A if the system lacks sufficient connection data.

There are four columns, three for the major carriers and one for a collective score from all other carriers:

  • AT&T Health Score
  • T-Mobile Health Score
    • Includes US Cellular numbers.
  • Verizon Health Score
  • Other Health Score

Scores fall into one of four categories: Good, Moderate, Poor, or Unknown.

  • Scores 51-100 are Good, represented with a green dot.
  • Scores 31-50 are Moderate, represented with a yellow dot.
  • Scores 0-30 are Poor, represented with a red dot.
  • If there is insufficient data the column displays N/A for Unknown.
  • A high Health Score means the Carrier is less likely to flag the DID as spam.
  • A lower score indicates the Carrier likely flagged the number or will soon.
  • N/A represents an Unknown score; the system does not have enough data to assign a score to the phone number.
    • Newly purchased DIDs will have an Unknown score until they place enough calls for the system to calculate a score.

 

 

 

 

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