Release Logs:
Review recent updates and improvements and new features implemented to the Convoso Dialer with links to updated articles.
Monthly Release Notes
- October 2026
- September 2026
- August 2026
- July 2026
- June 2026
- May 2026
- April 2026
- March 2026
- February 2026
- January 2026
- December 2025
- November 2025
- October 2025
- September 2025
- August 2025
- July 2025
- June 2025
- May 2025
- April 2025
October 2026
| User Groups | User groups feature. | New |
| Hide Voicemail Option in FTP Push | Option to hide voicemail in FTP Push. | Update |
Articles:
September 2026
The Convoso Cadence: September 2026
| DNC Admin Logs | New Admin Logs tab on the DNC page: centralized audit trail for DNC activity, searchable/filterable/exportable across UI, API, bulk upload, and automated workflows. | New |
| Ringback Tone | New Ringback Tone toggle in Campaign Settings to silence the dialing tone during Dial with Customer transfers. | Updates |
| API Token Permissions | API token permissions. | Update |
| Recording Links | Recording links expire after 60 days. | Improvement |
| Automated Outreach Fields for Prerecorded Voice/AI Voice | Automated outreach fields for prerecorded voice / AI voice. | Improvement |
Articles:
- Call Routing & Analysis Campaign Settings
- Add/Manage Authorization Tokens
- Consent Routing for Automated Outreach
August 2026
| Agent Success Based Routing - Updated Descriptions | Updated descriptions for Agent Success Based Routing. | Update |
| Bulk User Management | Updates under Account → Users → Actions: blocking error modals during bulk status changes removed; interface now accurately reports how many users were updated vs. skipped. | New |
| Ignite - Carrier Calls Today in Numbers Table | Carrier calls today shown in Ignite Numbers table. | Improvement |
| Metrics Added to Reports | New calculated columns Success/1K Calls and Contacts/1K Calls in the Contact Rate, Agent Success, and List Conversion Reports; included in exports and saved report templates. | Update |
| Call Screening Option Changes | Changes to call screening options. | Update |
| Past Due Callback Threshold | Super Admins can configure a Past Due Grace Window (5–120 minutes) under Account → Global Settings, replacing the fixed 5-minute rule. | Improvement |
| Disable Leave Conference Tone | Admins can now suppress the exit chime that plays when an agent leaves a 3-way or conference call. New Conference Leave Tone setting per campaign under Call Routing & Analysis (defaults to No). | Improvement |
| Agent Success Based Routing Fields Update | Fields update for Agent Success Based Routing. | Update |
Articles:
- Agent Success Based Routing
- Bulk User Management
- Clone a User
- Bulk User Upload
- Managing Numbers
- Contact Rate Report
- Agent Success Report
- List Conversion Report
- Detect Call Screening
- Call Routing & Analysis Campaign Settings
- Configuring Global Settings
- Configure Global API Settings
July 2026
| IGNITE - New Columns in Numbers Table | New columns added to Ignite Numbers table. | Improvement |
| 10 Free Report Views in Advanced Analytics | 10 free views/month to try the AI-powered analytics dashboard. | Update |
| Carrier Break Down in Contact Rate Report | Carrier breakdown added to Contact Rate Report. | Update |
| IGNITE - ACID Auto Unassign | Auto-unassign of ACID lists in Ignite. | Update |
| Number Registration Error Messages | Improved error messages for number registration. | Improvement |
| DNC - Custom Reason | Custom reason option for DNC. | Update |
Articles:
- Managing Numbers
- Advanced Analytics Portal
- Contact Rate Report
- DID Procurement Automation
- Number Registration
- Compliance Updates
- Add/Edit Dispositions
- Manage DNC
June 2026
The Convoso Cadence: June 2026
| Adaptive Caller ID for Manual Calls | Adaptive caller ID applied to manual calls. | Improvement |
| Contact Rate Report Default Call Type Filter Selections | Default call type filter selections in Contact Rate Report. | Update |
| Resubmit Campaign Registry Button | Resubmit button for Campaign Registry. | Improvement |
| Area Code Coverage Report Carrier Filter | Carrier filter added to Area Code Coverage Report. | Update |
| Carrier Filter for Status Report | Carrier filter added to Status Report. | Update |
| ACM Attempt Block Log | Log of ACM attempt blocks. | New |
| Archive Unused Extensions | Archive unused extensions. | Update |
| Agent Raise Hand | Raise Hand feature for agents. | Improvement |
| Insert Lead API - Expand Duplicate Check | Expanded duplicate check in Insert Lead API. | Update |
| Lead Deduplication | Lead deduplication capability. | New |
Articles:
- Configure a Campaign: General Tab
- Contact Rate Report
- Create & Submit a Campaign Registry
- Area Code Coverage Report
- Status Report
- Attempt Control Manager
- Lead Deduplicator
- Managing Extensions/Voicemails
- Agent Console Overview
- Agent Monitor Overview
- Lead Insert API
- Insert Leads via API
May 2026
| With/In added to Workflow Event Multi-Select Fields | New operators in workflow event multi-select fields. | Improvement |
| Hide PBX Destinations Tab | Option to hide PBX Destinations tab. | Update |
| Ignite - Blocked DIDs in Health Score Dashboard | A Blocked DID Summary was added below the Health Score Dashboard. | Update |
Articles:
April 2026
| Call Screening Dispositions | New Call Screening Dispositions: AACS (Answering Machine After Call Screening) and AMCS (Voicemail Left After Call Screening). | New |
| Number Registry for Business Profiles | Number registration for business profiles. | New |
| Queues API | New API capability. | Update |
| Skipped DIDs in DID Mass Edit Logs | Skipped DIDs logged in DID mass edit. | Update |
| Bulk Edit Agent Callback Options | Bulk editing of agent callback settings. | New |
| Login Page Layout Update | Updated login page layout. | Update |
| Agent Console Badge Notifications | Badge notifications for new Broadcast Messages and Missed Calls. | Improvement |
| US Cellular included in T-Mobile Health Score | US Cellular added to T-Mobile health score. | Update |
| ACID List Filter Operators in Inbound Numbers | New filter operators for ACID (caller-ID rotation) lists in inbound numbers. | Update |
| Scripts Open Links in New Tab | Hyperlinks in Scripts now automatically open in a new tab (prevents agents navigating away from Convoso). | Improvement |
Articles:
- Configure Global API Settings
- Lead Upload
- Detect Call Screening
- Convoso System Status Definitions
- Number Registration
- Update Agent Queue Skills API
- Mass Edit Inbound Numbers
- Bulk User Management
- Agent Console Overview
- DID Health Score
- Convoso Ignite Overview
- Managing Numbers
- Create/Edit Scripts
March 2026
| Inactive DIDs in ACID Upload | Inactive DIDs, DIDs not owned by the account, and DIDs in the wrong format are identified and skipped | Update |
| Bulk Delete DIDs in ACID Lists | Bulk delete of DIDs in ACID lists. | New |
| Call Screening in Adaptors | Call screening detection in adaptors. | New |
Articles:
February 2026
The Convoso Cadence: February 2026
| Email Credentials Button | Email credentials button added. | New |
| Call Screening | Settings for detecting call screening and handling those calls, plus tracking. Includes Call Screening in Call Logs (see the outcome in Call Logs) and new Call Screening Dispositions (AACS = Answering Machine After Call Screening; AMCS = Voicemail Left After Call Screening). | New |
| Email Logs | Email logs feature. | New |
| Global Settings: MFA - Security tab | MFA settings under Global Settings Security tab. | Update |
| FTP Push for Call Logs | Push call logs via FTP. | Update |
| Campaign Settings Force Call Recording | Post-transfer control over call recordings; campaign-level setting overrides the Global Setting. | Improvement |
Articles:
- Reset Agent Passwords as an Admin
- Detect Call Screening
- Call Logs Report
- Call Routing & Analysis Campaign Settings
- Manage Email Logs
- Configuring Global Settings
- Create an FTP Push
- Configure Call Recording in Campaign Settings
January 2026
| Disposition Module Enhancements | Enhancements to the disposition module. | Improvement |
| Purpose in Upload & API for DNC & SMS Opt Out | Purpose field added to upload & API for DNC and SMS opt-out. | Update |
| Inbound Opt-Out Handling and Purpose Field Requirement for Campaigns | Purpose field required for campaigns; inbound opt-out handling. | Update |
| Purpose Field Validation for Campaigns | Validation for purpose field on campaigns. | Update |
| New Disposition Categories | New disposition categories Interested and Disqualified to better distinguish call outcome types (could-be-sold vs. can’t-be-sold, closed lost vs. neutral). | New |
| Weekly FTE Hours | Admins can define FTE (Full-Time Equivalent) hours for better reporting on agent productivity and efficiency. | Improvement |
| New Fields: Consumer & Account Numbers, & Company Name | New lead fields added. | Update |
| Insert Lead API - Check Dup List | Duplicate list check in Insert Lead API. | Update |
| Save Report Email Validation | Email validation when saving reports. | Improvement |
| Save Report Modal | New save report modal. | Improvement |
Articles:
- Reports Homepage
- Consent System Statuses
- Compliance Updates
- Add/Edit Dispositions
- Assigning Queues to a Campaign
- Lead Insert API
December 2025
| New Reports Landing Page | Reports homepage groups reports under categories aligned with user workflows, with a dashboard for commonly used and favorite reports. | New |
| Advanced Analytics Dashboard Tab | AI-powered analytics dashboard surfacing trends/anomalies in real time; simplified flat-fee pricing. | New |
| Show/hide Lead Timeline from Agents | Admins can show or hide the Lead Timeline from agents. | Improvement |
| Email/Profile menu changes in Admin Dashboard | Some menu items changed to icons only; email moved to the bottom of the profile menu. | Update |
| Move Admin Logs to Right Side of Main Menu | Admin Logs relocated in the main menu. | Update |
| Scripts - Assign Permissions | New Permissions tab on the Edit Script page to assign user permissions to specific Scripts (security control). | Improvement |
| Add Confirm Password Field in Agent Console | Confirm password field added in Agent Console. | Update |
Articles:
- Reports Homepage
- Advanced Analytics Portal
- Manage Agent Interface Options
- Convoso Admin Dashboard Overview
- Script Permissions
- Agent Password Reset
November 2025
The Convoso Cadence: November 2025
| Knowledge Base & Pendo Menu Items | Knowledge Base and Pendo menu items added. |
| Ignite Health Score - Assigned DIDs | Assigned DIDs shown in Ignite Health Score. |
Articles:
October 2025
| Pendo Feedback | Top main menu bar icon, new feedback tool for feature requests. |
| Dialing Optimization Updates | Updates to dialing optimization. |
| Implement Text Color Picker for Quick Disposition Configuration | Color picker added to Quick Disposition configuration. |
| List Performance Improvements - Filtering & Validation | Filtering and validation improvements to List Performance. |
| Bulk Editing: Agent Monitor Queue Access Level | Enables admins to view and edit user access permissions for Agent Monitor. |
| Agent Monitor User Access Level | View/edit user access permissions for Agent Monitor. |
| MFA: Google SSO Login | Google SSO login support for MFA. |
Articles:
- List Performance Report
- Dialing Optimization
- Using Quick Disposition on a List
- Enable & Configure Quick Dispositions in a Campaign
- Admin Data Access Queue Settings
- DID Health Score
- Configuring Global Settings
- Multi-factor Authentication
- Agent Console Overview
September 2025
| Add Phone Numbers to Show Callbacks | Phone numbers added to the Show Callbacks view. |
| List Performance Report Release | Consolidates performance metrics from multiple reports into one; allows Admins to drill down on Lists to their Sub IDs. |
| Ignite and Overlay | Ignite and overlay integration. |
Articles:
August 2025
| Agent Profile Name Setting | New setting for agent profile names. |
| Ring Groups removed | Ring Groups no longer available. |
| State Filter in Call Logs | State filter added to Call Logs. |
| CPA Report | New CPA (cost per acquisition) report. |
Articles:
July 2025
The Convoso Cadence: July 2025
| DNC & SMS Opt-Out Updates | Updates to DNC and SMS opt-out handling. |
| Contact Rate Update | Contact rate reporting update. |
| List Conversion Report | Added three new KPI tables: (A) Lowest Success Lists, (B) Top Success Lists, and (C) Highest % of Calls by Call Count. |
Article:
June 2025
| Lead Post Criteria and Lead Post API | New criteria and API capability for posting leads. |
| SMS Opt-Out Behavior Change | Updated SMS opt-out behavior. |
Article:
May 2025
April 2025
The Convoso Cadence: April 2025
| MFA & Contact Emails | By June 30, 2025, for all users: complex passwords, password rotation every 60 days, Multi-Factor Authentication, and Contact Email Validation. |
| Custom Reports & Cost Parameters | The Date Range Filter in Reports updated: Admins can now run a report while saving their Date selection. |
| SMS Opt-Out | SMS opt-out handling added. |
Articles:
- Login Security Enhancements
- Create or Delete a Customized Report
- Edit Opt-In/Opt-Out Options in SMS Campaign Registry