Overview
Area Code Coverage is a function under List Based ACID that generates a report to determine if there is a need to add new DIDs per Area Code based on calls per day, and calculated based on selected options. This will guide you through running the report, including, setting the Filters and how to read the report.
Contents:
Running an Area Code Coverage Report
1.) Click the Call Center main menu.
2.) Click the List Based ACID menu option.
The Show ACIDs page will open.
3.) Click on the name of the ACID List to access the settings for that List.
The ACID Settings page will open.
4.) Click the Area Code Coverage tab.
5.) In the first Filter By field, select one of three options:
- Account
- Campaign (default setting)
- List
6.) When Campaigns or List are selected in the fist Filter By field:
- Select an Operator from the second Filter By field.
- Lists lets you select between the IS IN or IS NOT IN Operators.
- When Campaigns is selected, the Operator field locks on the IS IN Operator and cannot be edited.
- Select which Campaigns/Lists to include from the third Filter By field.
- Selection limited to a maximum of 20.
- When filtering using Campaigns, you can only select those linked to the ACID List. (This can be a single Campaign or multiple Campaigns if needed.)
The Account option does not include additional Filter By fields.
When Campaigns is selected in the Filter By field, and individual Campaigns have been selected in the third field, a new row of Filter By fields will open for selecting Lists.
- The first field is locked with the List option and is uneditable.
7.) The Carrier drop-down allows for filtering the Report by an individual Carrier.
- The default for the Carrier field is All, this option will include every Carrier in the Report.
- DID Overage only shows in the report when All is selected.
8.) In the Per Day field, Enter a number that indicates the calls per Caller ID.
- The value indicated in this field is used for the Report calculations.
- By default, this is set to 100.
8.) In the Calculate Based On field, select an option for the Report to be calculated against:
- Leads
- Dialable Lead
- Call Places
- Caller IDs Displayed
- Area Codes Missing Caller IDs
The selection in this field determines whether the Start and End Date fields are available.
- The Start and End Date field are removed for the Leads and Dialable Leads options.
9.) If the Calculate Based On option includes the Start and End date fields, select a date from the drop-down calendar.
- The Start and End Dates are required.
10.) Click the green Run button. The search results will appear in the table below.
Reading the Report
When the Carrier option has All selected all columns shown below will be visible in the reports results.
Column Name |
Description |
Notes |
|
|---|---|---|---|
A |
Area Code | Displays all the Area Codes in use. | — |
B |
Leads Count | The number of Leads using the specific Area Code in the Area Code column. | Results will only be displayed in this column when calculating based on Leads. |
C |
Dialable Leads Count | The number of Leads per Area Code that are currently eligible to be dialed by the system. | — |
D |
Calls Placed Count | The number of calls made to the specified Area Code in the Area Code column. | Results will only be displayed in this column when calculating based on Calls Placed. |
E |
Total DID Count | The number of DIDs per Area Code. | — |
F |
DID Count (Active) | The number of DIDs per Area Code that are currently in Active status and available for the dialer to use when placing outbound calls. | — |
G |
DID Count (Resting) | The number of DIDs per Area Code that are currently in Resting status; they have been temporarily pulled out of rotation. | — |
H |
DID Needed | The recommended number of DIDs to be added to the account to match the DID Per Day amount indicated. | — |
I |
DID Overage | The amount of numbers that are in excess for an Area Code. | This field will not show when an individual Carrier is selected. |
IMPORTANT: We highly recommended getting the DIDs Needed to prevent your calls from getting marked as "Scam Likely." Any DID being used to make more than 100 calls per day runs the risk of getting tagged as a "Scam Likely." This is due to industry monitoring. When you overuse a DID, you will likely see a higher rate of answering machines since your Caller ID will show as "Scam Likely" leading people to send you to voicemail more often.
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