Overview
The Admin Queue Access Level setting allows you to grant or remove an Admin's access to specific Queues. This article will show how to edit an Admin's Access to Call Center Queues.
Contents
Edit Admin Queue Access
1.) Click the Account main menu.
2.) Click the Users menu option.
The Show Users page will open.
3.) Find specific Users with the Filter By and Order By fields.
-
(A) Filter By options include:
- Email: Filter Users by Email address.
- Extension: Filter Users by their unique extension.
- Last Agent Activity: Filter Users by the last time they logged into the Agent Interface.
- Last Login: Filter Users by the last time they logged into the Admin App.
- Level: Filter Users by Access Control Level, such as Super Admin, Admin, Manager, and Agent.
- License: Filter Users by whether they have a License to access the Agent Interface: Assigned or Not Assigned.
- Name: Filter Users by their Name in the system.
- Status: Filter Users by their Status, Active or Inactive.
- User ID: Filter Users by their identification number.
- (B) This field and its choices depend on which option you select in the drop-down in part A.
- (C) Click the Add Filter to configure additional Filters.
- (D) Order By options include Email, Extension, Last Agent Activity, Last Login, Level, License, Name, Status, and User ID.
- (E) You can choose Ascending or Descending from the second drop-down.
4.) Click the Search button.
5.) Click the User's Name.
The User Settings page will open on the General tab.
6.) Click the Data Access.
7.) Click Admin Data Access.
8.) Determine which Queues the Admin can access.
Restricted Access:
Highlight Queues with your mouse and move them between Can Access Queues and Cannot Access Queues.
- Move individual Queues by clicking the < or > buttons.
- To move all Queues, click the << or >> button.
Unrestricted Access:
Toggle Restrictions to No, to give the Admin access to all current and future Queues.
9.) Click Apply Changes.