In This Article:
Assigning a Hopper Priority on a Disposition Level, to allocate the calls your Agents are receiving based on the Lead's Status assigned to your Campaign and/or List.
Campaign
1.) From the Admin Account Dashboard, Select the Call Center main menu.
2.) Click the Campaigns menu option.
3.) Find the appropriate Campaign.
4.) Click the drop-down in the Action column.
5.) Click the Settings option from the drop-down menu.
6.) On the Campaign Settings page, click the Disposition tab.
7.) Configure the Hopper Priority in the Dial-able Status section based on the Disposition it is in line with.
- Click the drop-down in the Hopper Priority column for the Dial-able Status and select a Hopper Priority number.
8.) Scroll to the bottom of the page and click the blue Apply Changes button.
Note: The Hopper needs to be emptied for the changes to take effect.
List
1.) On the Admin Account Dashboard, click the Call Center main menu option.
2.) Click the Lists menu option.
3.) Find the appropriate List.
4.) Click the drop-down button in the Action column.
5.) Click the Edit option from the drop-down menu.
6.) In the List Settings page, click the Disposition tab.
7.) Configure the Hopper Priority in the Dial-able Status section based on the Disposition it is in line with.
- Click the drop-down in the Hopper Priority column for the Dial-able Status and select a Hopper Priority number.
8.) Scroll to the bottom of the page and click the blue Apply Changes button.
Note: The Hopper needs to be emptied for the changes to take effect.
Note: This feature will override the List Hopper Priority if the Disposition Level is assigned within the List.