How to Prioritize Leads based on Secondary Hopper Call Order

This feature will help you how to configure Secondary Hopper Priority Call Order.

From the Admin dashboard, click on Call Center and select Campaigns.

Go to the campaign settings and click on the Lead tab.

From the Set Lead Calling Order, look for Secondary Hopper Priority Call Order.

The secondary order is used when there are multiple leads that have the same priority. First In First Out ensures that the leads that have been in the hopper the longest get addressed first. Last In First Out ensures that your newest inserted leads in the hopper get addressed first.

You can configure this by going to your campaign settings > Leads tab > Set Lead Calling Order > Secondary Hopper Priority Call Order

Click on Apply Changes in the bottom to save your new settings