Overview
Smart Voicemail Drop allows you to be more strategic with your voicemail messages. You can configure which audio files are left for each voicemail message; you will likely want different messages for your first and second messages, etc.
In this article, we will discuss how to configure Smart Voicemail Drop as a message type as part of your Call Analysis when an Answering Machine is detected and you want to leave a voicemail.
Contents
Before you Begin
Only Audio files uploaded and selected as Voicemail Drop recordings can be set as the message to play when an Answering Machine is detected.
- To learn more about uploading Audio to your Account, see Upload New Audio Media.
- To learn more about assigning new Audio to Voicemail Drops, see Add Voicemail Drop Audio to Campaign.
Configuring Smart Voicemail Drops
1.) Click the Call Center main menu.
2.) Click the Campaigns menu option.
The Show Campaigns page will open.
3.) Open your Campaign's settings by clicking the Name or selecting Settings from the Action gear-wheel drop-down.
The Campaign Settings page will open on the General tab.
4.) Click on the Call Routing & Analysis tab.
5.) Scroll down to the Call Analysis section.
6.) Click the toggle for Leave Message when Answering Machine is detected, changing it to Enabled.
Two new fields will appear Message Type and Message Played.
7.) Click Smart Voicemail Drop in the Message Type drop-down.
A table will replace the Message Played field.
8.) Configure the table to include as many Voicemail Audios as you want to be delivered on different Drops. This means a different message can be left each time the system dials the same number and detects an answering machine.
- (A) Click the green Add button for the number of Voicemails you want to have.
- (B) Select an Audio File or SKIP in the Message to be Delivered drop-down.
- SKIP will tell the system not to play any Audio for that Call Count.
9.) Click the Add Call Condition button to set conditions for when the Voicemail Drops should start and end.
If you wanted the Voicemail Drops to start on the 3rd call attempt, then you would select Start at Call # in the Condition drop-down (A) and type 3 in the Call # field (B).
10.) Click the blue Apply Changes button after adding your Voicemail Messages and Conditions.
The Disclosure Requirements for Prerecorded Voice Calls pop-up will appear. This compliance tool reminds you of all the required information to include in your Voicemail Messages.
11.) Check the boxes beside the four requirements and click Confirm and Save to complete your Smart Voicemail Drop setup.
Note: By clicking Confirm, you are attesting that this Voicemail Recording contains accurate information and complies with all federal and state telemarketing rules.
Voicemail Attestation Table
The table below Voicemail Drop settings will populate with the names of the Attested Audio files, your name, and the date.
This table allows for tracking of each time new Voicemail Drop Messages are added and an Admin Attests they are compliant.