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The reputation of a DID (or Caller ID) degrades over time when Leads report the number as Spam Likely or Scam Likely. When the reputation of the number becomes low, or bad, it may be time to replace it with a new one. Replacing bad DIDs helps to improve connectivity.

Note: If the DID (or Inbound Number) being replaced is used as the Caller ID for the Campaign, the new DID will become the Caller ID for the Campaign.

1.) On the Account Admin Dashboard, click the Account main menu

2.) Click the Inbound Numbers menu option, the Manage DIDs page will open.

3.) On the Manage DID page, search for numbers using the Filter By fields, shown below.

Filter Options:

• ACID List - Filter phone numbers assigned in an ACID List
• Check Carrier - Filter phone that Passed, Failed or N/A for Carrier Check
• Country - Filter phone numbers from Australia, United Kingdom or the United States.
• DID Type - Filter phone numbers if the DID Type is Inbound, SMS, Dial-in or SMS Shortcode.
• Inbound Number - Filter or search the DID number.
• Name - Filter phone number by its name.
• DID Stage - Filter phone number based on replacement status either Attempted Failed or Replacement Requested.
• Route To - Filter phone number based on where it is routed.
• Status - Filter phone number based on its status. (Active or Off).

4.) Click the green Search button, and the results will be listed in the table below.

5.) Select the DIDs that need to be replaced by clicking the checkbox in the Checkbox column on the left, as shown below.

• To select all DIDs displayed on that page click the checkbox at the top of the Checkbox column, as shown below.
  • To select all the DIDs that match the search Filters, click the Click here to select all... text below the buttons, as shown in the image below.

6.) Click the red Replace Selected DIDs button to start the replacement process.

7.) The DID Replacement window will appear.

• To replace a DID with an exact Area Code, click the Confirm button.
  The system will try to replace the DID up to five(5) times. After the fifth attempt, the system will stop searching for a DID with the exact Area Code and the Convoso Support Team will be notified.

• To replace DIDs with Area Codes in the proximity if exact Area Codes are not available, click the Replace with area codes in the proximity if an exact area code replacement cannot be found checkbox, then click the Confirm button.

Note: DID Replacement Fee is $1 per DID. This is a one-time payment only.