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Overview

The reputation of a DID (or Caller ID) degrades over time when Leads report the number as Spam Likely or Scam Likely. When the reputation of the number becomes low or bad, it may be time to replace it with a new one. Replacing bad DIDs helps to improve connectivity.

To remain compliant, customers must hold DIDs for 30 days after the last Outbound call to capture any remaining Inbound calls before they can release them.

Contents

Before You Begin

If the DID (or Inbound Number) being replaced is used as the Caller ID for the Campaign, the new DID will become the Caller ID for the Campaign.

Replacing DIDs

1.) Click the Account main menu.

2.) Click the Inbound Numbers menu option.

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The Manage DIDs page will open.

3.) On the Manage DID page, search for numbers using the Filter By fields, shown below.

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  • A: Filter By options include:
    • ACID List: Filter phone numbers assigned in an ACID List.
    • Caller ID Reputation: Filter numbers based on their reputation with Carriers and the FCC.
    • Country: Filter phone numbers from Australia, the United Kingdom, or the United States.
    • Created At: Filter numbers by the date they were created.
    • DID Stage: Filter numbers by their stage for cancellation, replacement, or release.
    • DID Type: Filter phone numbers by DID Types, Inbound, SMS, Dial-in, or SMS Shortcode.
    • Inbound Number: Filter or search the DID number.
    • Name: Filter phone number by its name.
    • Route To: Filter phone number based on where it is routed.
    • Status: Filter phone number based on its status. (Active or Off).
  • B: This field and its choices depend on which option you select in the first drop-down.
  • C: Order By options include: Country, Created At, DID Type, Inbound Number, Name, Route To, and Status.
  • D: You can then choose Ascending or Descending from the second drop-down.

4.) Click the green Search button to show the results in the table below.

5.) Select the DIDs that need to be replaced by clicking the checkbox in the Checkbox column on the left.

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  • To select all DIDs displayed on that page, click the checkbox at the top of the Checkbox column.
    • To select all the DIDs that match the search Filters, click the Click here to select all... text below the buttons.mceclip4.png

6.) Start the replacement process by clicking the red Replace Selected DIDs button.

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7.) The DID Replacement window will appear.

  • Click the Confirm button to replace a DID with an exact Area Code.
    The system will try to replace the DID up to five(5) times. After the fifth attempt, the system will stop searching for a DID with the exact Area Code, and the Convoso Support Team will be notified.

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  • To replace DIDs with Area Codes in the proximity if exact Area Codes are not available, click the Replace with area codes in the proximity if an exact area code replacement cannot be found checkbox, then click the Confirm button.

Note: The DID Replacement Fee is $0.50 per DID. This is a one-time payment only.

 

 

 

 

 

 

 

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