Hopper Priority Call Order is a setting that should be used by TalkPro users who have leads inserted via API using the "Hopper=1" priority setting or are using Callbacks and/or Workflows. The API entry Hopper=1 inserts the lead as a priority 99, Callbacks insert the lead as a priority 50 and Workflows will use the priority of your choosing. But what happens if you have a surplus of high priority leads in your hopper? If you want to call the newest high priority lead first, use the setting Hopper Priority Call Order: Call Highest Priority Leads First. If you want to call the oldest high priority lead, use the setting Hopper Priority Call Order: Call Lowest Priority Leads First. By default, the system will default to Call Lowest Priority Leads First.
Please note: This will only change the order of the Priority Leads. It will not change the order of leads that are not prioritized.
From the Dashboard, go to Call Center and select Campaigns
Under Show Campaigns, Click on the Action Button and select Settings
Click the Leads Tab
Scroll Down to Hopper Call Order and select your preferred option.
Call Lowest Priority Leads First - Lowest Priority to Highest Priority
Call Highest Priority Leads First - Highest Priority to Lowest Priority
Call Lowest Priority Leads First -Will dial Priority 1 before it will dial priority 99
Call Highest Priority Leads First -Will dial Priority 99 before it will dial Priority 1
Note: Priority 0 is not a priority. It is a lack of priority.
Priority starts at 1 to 100