Overview
Auto Logout is a Campaign feature Admins can configure to log out Agents after a set amount of idle time based on Status such as Disposition, Dead Call, or Pause. Auto Logout can prevent falsified information when using Convoso as a time clock.
Contents
Configuring the Auto Logout Tab
1.) Click the Call Center main menu.
2.) Click the Campaigns menu option.
The Show Campaigns page will open.
3.) Open your Campaign's settings by clicking the Name.
The Campaign Settings page will open on the General tab.
4.) Click the Auto Logout tab.
5.) Configure one or more Auto Logout Status options.
Idle Wrap-Up Settings
The Agent has selected the Wrap-Up option after a call and has not taken further action.
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Active:
Click this toggle to Yes to activate this setting. -
Seconds:
The number of seconds the Agent can be in Wrap-Up before the system logs them out. -
Lead Status:
Select a Disposition/Status for the Lead in this drop-down. -
Reason Code:
Select a Reason Code for Agents that have timed out.- Admins may want to create a Reason Code to track Idle Wrap-Up logouts. See Add/Edit a Reason Code to learn about creating Reason Codes and hiding them from Agents.
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Output Message:
A message the system will display briefly on the Agent Interface before it logs the Agent out.
Idle Dead Call Settings
The Lead hung up on the Agent, and the Agent has not taken action: Disposition, Wrap Up, or Reconnect.
-
Active:
Click this toggle to Yes to activate this setting. -
Seconds:
The number of seconds the Agent can be in a Dead Call before the system logs them out. -
Lead Status:
Select a Disposition/Status for the Lead in this drop-down. -
Reason Code:
Select a Reason Code for Agents that have timed out. - Admins may want to create a Reason Code to track Idle Dead Call logouts. See Add/Edit a Reason Code to learn about creating Reason Codes and hiding them from Agents.
-
Output Message:
A message the system will display briefly on the Agent Interface before it logs the Agent out.
Idle Pause Settings
The Agent has been in a Not Ready Status on the dialer beyond the given time.
-
(A) Active:
Click this toggle to Yes to activate this setting. -
(B) Reason Code:
Select a Reason Code for Agents that have timed out.- Admins may want to create a Reason Code to track Idle Pause logouts. See Add/Edit a Reason Code to learn about creating Reason Codes and hiding them from Agents.
-
(C) Output Message:
A message the system will display briefly on the Agent Interface before it logs the Agent out. -
(D) Pause Code:
Select a Reason Code in the drop-down and click the Add button to insert it into the Pause Code table.- Seconds: Enter the number of seconds the Agent can remain in each Reason Code before the system will log them out.
- Remove: Click the Remove button to delete a Reason Code from the table.
6.) Click the Apply Changes button.
Note: These changes will take effect the next time Agents log into this Campaign. If you want to configure during their shift, have your Agents log out and back in.