Overview
The Access Control List determines what Users can do and see when using the Admin App. Admins have the option to use the Default ACL Levels or create Custom ACLs for their Users. Admin Users' access is completely customizable using the settings in the Access Control List.
Note: Users can only adjust permissions for Users at their same level and lower. Super-Admins are the only Users who can customize anyone's permissions as they are at the highest level.
Contents
Before You Begin
- The Access Control List only impacts what a User can do in the Admin App. There are other User Settings that control the User's Data Access and their permissions within the Agent Interface.
- The Data Access tab controls a User's access to specific Campaigns or Queues within the Agent Interface and the Admin App.
- See Configure User's Data Access for more details on these settings.
- The Agent Interface Options tab controls what a User can do in the Agent Interface.
- See Manage Agent Interface Options for more details on these settings.
- The Data Access tab controls a User's access to specific Campaigns or Queues within the Agent Interface and the Admin App.
Create a Custom ACL
1.) Click the Account main menu.
2.) Click the Users menu option.
The Show Users page will open.
3.) Click the Admin's Email to open their Settings.
Note: Users can only adjust permissions for Users at their same level and lower. The hierarchy for the Default access levels is Super-Admin, Admin, Manager, and Agent.
The User Settings page will open on the Credentials tab.
4.) Click the Access Control List tab.
5.) Click the Create ACL button.
- See the Edit Existing ACL section below if you want to edit one of your Custom ACLs.
6.) Scroll down to configure your Custom ACL.
- (A) Read: Checking the boxes in this column gives view access to the User.
- (B) Write: Checking boxes in this column give editing access to the User.
- (C) Delete: Checking boxes in this column allow the User to remove content such as Leads, Lists, Campaigns, etc.
The Access Control List has sections for all the features and tools within the Admin App. Each section heading is highlighted in green.
- Checking/unchecking boxes in a section heading will impact the User's access across all the items in that section.
7.) Scroll back to the top:
- (A) Type a Name into the User ACL field.
- (B) Click the blue Create ACL button to save your changes.
Your new ACL will now be available for additional Admins if you want to give them the same permissions.
Edit Existing ACL
1.) Open the Show Users page.
2.) Click the Admin's Email to open their Settings.
The User Settings page will open on the Credentials tab.
3.) Click the Access Control List tab.
4.) Click the Edit ACL button.
5.) Scroll down and edit their permissions as needed by checking and unchecking boxes in the Read, Write, and Delete columns.
- (A) Read: Checking the boxes in this column gives view access to the User.
- (B) Write: Checking boxes in this column give editing access to the User.
- (C) Delete: Checking boxes in this column allow the User to remove content such as Leads, Lists, Campaigns, etc.
The Access Control List has sections for all the features and tools within the Admin App. Each section heading is highlighted in green.
- Checking/unchecking boxes in a section heading will impact the User's access across all the items in that section.
6.) Scroll to the top of the page and click the blue Save ACL button.
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