Queues control inbound and transfer call flow.  Every campaign has it's own Queue settings to allow either inbound calls or transfers between groups of agents.  

In the Dashboard. Go to Call Center and select Campaigns.



Under Show Campaigns, Click on the Action Button and select Settings.



In Campaign settings, click on Inbound Settings and scroll down to Queue Details.



Allow receiving calls from Queues should be set to YES.



Choose which Queues Agents are allowed to receive calls from:

NOTE: Queues selected here will be automatically assigned to agents.

• Select the Queues from the Not Allowed box and select the directional button.
• Make sure that the Queues you wanted to include are in the Allowed Box
• If you want to move ALL Queues, click on ASSIGN ALL button (double arrows)

In Choose which Queues Agents are allowed to Transfer calls to.

• Select the Queues from the Not Allowed box and select the directional button.
• Make sure that the Queues you wanted to include are in  Allowed Box.
• If you want to move ALL Queues, click on ASSIGN ALL button (double arrows).

Click on Apply Changes.