The Convoso Cadence
The Convoso Cadence is where you can learn about recent enhancements, and feature releases. This Product update article also contains recent or popular Knowledge Base articles, and highlights of the Convoso application.
Spotlight
Convoso Ignite
Convoso Ignite is a next-generation DID lifecycle automation solution designed to optimize DID usage, protect DID health, and enhance dialing so that each Campaign uses the highest-performing numbers.
As outbound contact strategies become more complex, Ignite delivers real-time intelligence and automation where it matters most: ensuring every dial supports higher contact rates, increased efficiency, and strengthening the top and bottom lines.
Caller ID reputation is no longer a binary distinction between clean and flagged. With constantly evolving Carrier algorithms, DID health now exists on a spectrum, and small shifts in DID performance can tank Campaign outcomes.
Read More:
Convoso Ignite Overview
Learning Convoso
Recently updated articles
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Text Color Picker for Quick Disposition Configuration: Using Quick Disposition on a List
- The List Performance Report consolidates performance metrics from multiple reports into one and allows Admins to drill down on Lists to their Sub IDs: List Performance Report
- Enables administrators to view and edit user access permissions for Agent Monitor: Admin Data Access Queue Settings
- Microphone testing was added in the Agent Console: Agent Console Overview
- Setting added; Restrict Agent Monitor User Access Level by Default: Configuring Global Settings
Convoso in the Know
Articles that were recently added to Convoso's Knowledge Base.
Video Tutorials
Automating Redials for Operator Intercept (OI) Leads 🎥
Please contact our Support Team at support@convoso.com for any questions and assistance you may need.