The Convoso Cadence
At Convoso, we constantly strive to expand our features and improve the customer experience. Here, you can learn about recent enhancements and feature releases, Knowledge Base Spotlights, and other vital information about the Convoso system.
Spotlight
Convoso Ignite
Convoso Ignite is a next-generation DID lifecycle automation solution designed to optimize DID usage, protect DID health, and enhance dialing so that each Campaign uses the highest-performing numbers.
As outbound contact strategies become more complex, Ignite delivers real-time intelligence and automation where it matters most: ensuring every dial supports higher contact rates, increased efficiency, and strengthening the top and bottom lines.
Caller ID Reputation is no longer a binary distinction between clean and flagged. With constantly evolving Carrier algorithms, DID health now exists on a spectrum, and small shifts in DID performance can tank Campaign outcomes.
We are Beta Testing Convoso Ignite's features.
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Learning Convoso
Knowledge Base Spotlight
We've recently added two new video tutorials for the Agent Interface.
Scheduling Callbacks in Convoso 🎥
Transferring Calls in Convoso 🎥
Convoso in the Know
What to know about Convoso
List Conversion Report
Did you know that we've updated the List Conversion Report?
We've added various tools, including three new KPI tables, making the data easier to interpret.
(A) Lowest Success Lists: The five lowest-performing Lead Lists with their percentage of your total calls and success rate.
(B) Top Success Lists: The five highest-performing Lead Lists with their Contact and Success Rate based on current Success Statuses.
(C) Highest % of Calls by Call Count: The five Lead Lists with the highest percentage of calls and their call counts.
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Please contact our Support Team at support@convoso.com for any questions and assistance you may need.