This video demonstrates how to use Workflow Automation to redial Leads that have a Status of Operator Intercept (OI) and explains the importance of retrying these Leads. Leads with an OI Status are often valid numbers that simply encountered temporary issues. 

This tutorial guides you through creating a custom field for the Operator Intercept (OI) Count and setting up two (2) Workflow Automations: 

• One to increment the count when a call is Dispositioned as OI.
• Another to change the status to No Answer Autodial if the count is five (5) or less.

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