Admin Dashboard

• Creating an Admin Dashboard 🎥
• Extensions/Voicemails 🎥
• Lead Layouts and Fields 🎥
• Reason Codes Tutorial 🎥
• Scripts Tutorial 🎥

Agent Console

• Scheduling Callbacks in Convoso 🎥
• Transferring Calls in Convoso 🎥
• Agent Interface Tutorial 🎥

Agent Monitor

• Agent Monitor 🎥

Call Center Queues

• Call Center Queues 🎥

Campaigns

• Campaign Settings Overview 🎥
• Call Cadence and Redialable Dispositions 🎥
• Leads Tab Best Practices 🎥
• Predictive Average Dial Method 🎥

DIDs

• Managing Inbound Number Tutorial 🎥
• DID Registration & Reputation 🎥

Dispositions

• Creating & Editing Dispositions 🎥

DNC (Do Not Call)

• Manage DNC Tutorial 🎥

Leads

• Upload and Manage Leads 🎥
• Lead Capacity and Archiving Lead Lists 🎥

Lists

• Create and Manage Lists 🎥

Reports

• Agent Productivity Logs 🎥
• Call Logs 🎥
• Contact Rate Report 🎥
• Custom Reports Interface Overview 🎥
• List Conversion Report 🎥
• Status Report 🎥

Support

• Review Submitted Support Tickets 🎥

Users

• Create New Users 🎥

Workflow Automation

• Workflow Automation Tutorial 🎥