The Agent Monitor shows activity on your Campaign in real time. Monitor your agents throughout the day, while they are dialing, using the Agent Monitor. This tutorial will walk you through the Agent Monitor interface and help you understand it.

This video provides a detailed overview of the Agent Monitor and what you can see in the monitor, such as how to see the agents you have and what status they are in, how to see inbound and outbound calls, Leads in the Hopper, calls today and dropped calls percentage, and so much more.

You can learn how to log agents out, what the colors mean, and how to barge, listen, or whisper. send messages, and other actions and options in the Agent Monitor. 

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