This tutorial will walk you through the process of setting up Skill Routing for your Campaigns and agents. 

We start by creating Skill Routing and demonstrating how to filter by state and customize the skills for each agent. 

Then, you'll see how to apply this Skill Routing to a Campaign, and understand the importance of cloning your original Campaign since you cannot revert back to a normal Campaign type once switched. 

Finally, this walkthrough guides you through adding specific Skills to your agents, ensuring they only receive calls relevant to their expertise. Follow these steps to optimize your Call Routing effectively.