In This Article:
The Secondary Order is used when there are multiple Leads that have the same Priority. First In First Out ensures that the Leads that have been in the Hopper the longest are addressed first. Last In First Out ensures that your newest inserted Leads in the Hopper are addressed first.
1.) On the Admin Account Dashboard click the Call Center main menu.
2.) Click the Campaigns menu option.
The Campaign Settings Page will open.
4.) Click the Leads tab.
5.) Scroll down the page to the Set Lead Calling Order section,
6.) In the Secondary Hopper Priority Call Order field select an option:
- Last In First out
- First In First Out
7.) Scroll down the page to the Advanced Lead Filter section
8.) Click the Apply Changes button that is below the Advanced Lead Filter section.