Overview
The Hopper is like a bucket that holds all the Leads to be dialed. The Hopper Level determines the number of Leads in the Hopper at any given time.
If you add Agents to a Campaign, you may want to raise the Hopper Level to allow for more dials. If you remove Agents from a Campaign, you should lower the Hopper Level.
Note: The Hopper will only fill if Agents are logged in to the system.
Contents
Configuring the Hopper Level
1.) Click the Call Center main menu.
2.) Click the Campaigns menu option.
The Show Campaigns page will open.
3.) Open your Campaign's settings by clicking the Name.
The Campaign Settings page will open on the General tab.
4.) Click the Hopper tab.
5.) Configure the Hopper Level.
6.) Click the blue Apply Changes button.
7.) Click the red Empty Hopper button to flush out the existing Leads in the Hopper.
8.) Wait for the Hopper to refresh or click the Refresh Button.
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