The system has a limit or restriction in creating custom fields.

An account can contain:

• 240 text fields,
• 45  integer fields,
• 45 date fields,
• 45 decimal fields and,
• 15 long text fields

Data types or field types are categorized as follows:

Text fields

• Checkbox: Allows users to select a True (checked) or False (unchecked) value.

• Email: Allows users to enter an email address, which is validated to ensure proper format. If this field is specified for a contact or lead, users can choose the address when clicking Send an Email. Note that custom email addresses cannot be used for mass emails.

• Phone: Allows users to enter any phone number. Automatically formats it as a phone number.

• Text: Allows users to enter any combination of letters and numbers.

• Textarea: Allows users to enter up to 255 characters on separate lines.

• Select: Allows users to select a value from a list you define. If there are no default value selected, the texts Select One will appear on agent page.

• API Lookup: Allows users to select a value from an external source.

Integer fields

• Number: Allows users to enter any number. Leading zeros are removed.

Date fields

• Date: Allows users to enter a date or pick a date from a popup calendar.

• Datetime: Allows users to enter a date and time, or pick a date from a popup calendar. When users click a date in the popup, that date and the current time are entered into the Date/Time field.

Decimal fields

• Currency: Allows users to enter any currency. Leading zeros are removed.

Long text fields 

• Textarea (Long): Allows users to enter up to 131,072 characters on separate lines.

• Multi-Select: Allows users to select multiple values from a list you define.

NOTE: Once the maximum number is field number for each category is reached. The system will give out an error when trying to do add a new one.

 

 

Additional Notes:

Checkbox, Email, Phone, Select, Select Long, text, textarea, Api lookup, Api processing, State field types are using field numbers from 1-40. Among which 1-10 are searchable IDs.

Date and DateTime field types are using 1-85, and 81-82 are searchable IDs.

Currency field type is using 91-95, 91-92 are searchable.

Number field type is using 41-45, 41-42 are searchable.

Multi-Select, Textarea (Long) are using 101-105, None are searchable.