Overview
A DNC List or Do Not Call List is a set of phone numbers the system restricts from dialing. This List is checked against just before the call is dialed from the Hopper. Instead of being dialed, it would be marked and removed from the Hopper.
This article will cover uploading one or more numbers to the system DNC Records.
Note: This system will only filter Leads against the system's DNC Records and not against the Federal or National DNC list.
Contents:
DNC Capacity
Every Account has a maximum capacity for its DNC List. The Manage DNC page makes it easy to track the number of DNC Records in your Account and determine how many are in your Total DNC Capacity.
- Refer to steps 1-2 in the section below for opening the Manage DNC page.
We recommend checking the Total DNCs in Account before making an upload.
- Click the Calculate button to view your total.
- The total should appear like so.
Upload a Single Number
1.) Click the Call Center main menu.
2.) Click the DNC menu option.
The Manage DNC page will open.
3.) Click the Upload DNC button.
The Upload DNC page will open.
4.) Locate the Add a Single Number section and configure your upload:
- (A) Phone Number: Enter the phone number to add to the DNC List.
- (B) Country: Select the correct Country for the number.
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(C) Campaign: Select a Campaign or the Global DNC List.
- This determines whether the number is added to a specific Campaign's DNC List or the Global DNC List, preventing all Campaigns on the Account from dialing it.
5.) Click the Add button.
A notification will appear confirming the phone number was added to the DNC List.
Upload a DNC List
1.) Click the Call Center main menu.
2.) Click the DNC menu option.
The Manage DNC page will open.
3.) Click the Upload DNC button.
The Upload DNC page will open.
4.) Upload a DNC List from a CSV file.
- (A) Upload File: Click the Choose file button.
- (B) File Type: Select Comma Separated (.csv) in the drop-down.
- (C) Country: Select the Country the numbers are from in the drop-down.
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(D) Campaign: Select the type of DNC you want to add the List to.
- Global DNC List - This List applies to all the Campaigns in your Account.
- Or choose the Name of a specific Campaign.
5.) Click the upload button. And wait for the results.
Note: If the number of DNC Records you attempt to upload exceeds your Total DNC Capacity your upload will not complete.
- See Delete DNC Numbers in Bulk for instructions on removing multiple records from your DNC List.
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