Overview

Assigning a User Group to a campaign, campaign group, or queue assigns all of its members in one step. 

Contents

• Where to find it

• Assign a group

• Members added or removed later

• Why grouped agents are missing from the individual list

Assign a group

• Open the setting's page for Campaigns, Campaign Groups, or Call Center Queues.

• Click the Assigned Users tab on any of those setting's pages.

Call Center -> Campaigns -> Campaign's settings page -> Assigned Users tab -> User Group Management

Call Center -> Campaign Groups -> Campaign Group's settings page -> Assigned Users tab -> User Group Management

Call Center -> Call Center Queues -> Queue's settings page -> Assigned Users tab -> User Group Data Access

Call Center Queues has an additional set of boxes for allowing User Groups to pickup/accept calls from Queues that they're not currently logged into. Agent must be on Non-Available status.

• » remove all from group

• › remove selected

• ‹ move selected

• « move all into the group

• Click the Apply Changes button after any edits to these fields on any of these pages.

Read More:

• Create and Manage a User Group

• Delete and Restore a User Group