Overview

Users can configure Dynamic Scripts for Campaigns and Queues using Advanced Lead Filters.

From the lead filter field values, the system will check and if the condition is matched, the system will display the selected script. If nothing matches, it will go with the old script logic or no dynamic scripts will be displayed. 

Contents:

• Dynamic Scripts in Campaigns
• Dynamic Scripts in Queues

Before you Begin

• Know how to create an Advanced Lead Filter: Create Advanced Lead Filters

Dynamic Scripts in Campaigns

This feature will help you specify a certain script to display on your agent's UI triggered by using Advanced Lead Filter.

• Click on the Call Center main menu.
• Click the Campaigns menu option.

The Campaigns page will open.

• Find the Campaign you want to configure. 
• Click the gear-wheel drop-down in the Action column and click the Settings option.
  • You can also click the name of the Campaign to open the Settings page.

• On the Campaign Settings page, click the Advanced Configurations drop-down.
• Click the Additional Configuration option.

• Scroll down to the Dynamic Scripts section.
• Click the Add Row button to add an entry.

• From the Select a Filter drop-down: Select the Advanced Lead filter that you want to use.
• From the Select a Script drop-down, select the Script that you want to display. 

(Note: You can add more entries as needed. Click the Remove button to delete an entry.)

• When finished, scroll down and click the Apply Changes button in the bottom left.

Dynamic Scripts in Queues

This feature will help you specify a certain script to display on your agent's UI triggered by using Advanced Lead Filter.

• Click on the Call Center main menu.
• Click the Call Center Queues menu option.

The Call Center Queues page will open.

• Search the Queue you want to configure. 
• Click the gear-wheel drop-down in the Action column and click the Settings option.
  • You can also click the name of the Queue to open the Settings page.

The Queue Settings page will open.

• Click the Scripts & Call Launch tab.

• In the Dynamic Script section, click the Add Row button to add an entry.

• From the Select a Filter drop-down: Select the Advanced Lead filter that you want to use.
• From the Select a Script drop-down, select the Script that you want to display. 

(Note: You can add more entries as needed. Click the Remove button to delete an entry.)

• When finished, scroll down and click the Apply Changes button in the bottom left.

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