The Blocked Caller ID status is used on calls where the Caller ID was flagged by the telco carrier. Caller ID numbers can get flagged by either dialing repetitively at a high volume using the same Caller ID or through end-user reporting calls via third party applications.

By running the Status Report, we can determine the percentage of calls placed that were dispositioned as Blocked Caller ID. Please view this link on How to run a Status Report

Our next step is to determine which Caller ID is getting most of these calls. We will need to run the Contact Rate report filtered by status: Blocked Caller ID. And also broken down by DID [Horizontal Break Down]. Please view this link on How to Run Contact Rate Report

Filter by Statuses: Blocked Caller ID

Break Down: Horizontal Break Down: DID

By running Contact Rate Report with these filters, it would let us see the DID/s that was used on calls that got dispositioned as Blocked Caller ID

Once we know which DIDs that got flagged, we can now go the Manage DID page and have these DIDs get replaced. Please view this link on How to Replace Existing Inbound Numbers or DIDs with New Ones.

Best Practice:

We have a function within the List Based ACID setting called Area Code Coverage. This works like a calculator to help you determine the number of DIDs you need based on your leads, usage, and dials. 

Having enough DID numbers in your List Based ACID can help lessen excess usage of your DIDs which in turn would minimize the probability of your Caller IDs getting flagged and blocked by the industry.

Please view this link on How to run Area Code Coverage for List Based ACID