Overview
Voice AI Agent platform opens on the homepage dashboard with a navigation panel on the left side of the screen. This landing page is central place to monitor how your agents are performing and quick access to every tool you need to build, manage, and deploy them.
This homepage has a navigation panel to access setup tasks like creating an agent, adding tools, and uploading knowledge, while the dashboard displays at-a-glance data for active AI Agents and shows response latency metrics so you can spot performance issues at a glance.
Contents
Voice AI Agent Homepage
The homepage gives you an at-a-glance view of your agents’ current activity, shortcuts to common setup tasks, a list of your agents, and response latency metrics.
Click Home at any time to return to the home page.
Current Activity
This section of the dashboard provides a quick view of what your agents are doing: active conversations, conversations today, average duration, and total conversations including how many happened this week.
Get Started
This section contains shortcuts to create an agent, browse templates, and upload knowledge (product docs and FAQs the agent can retrieve mid-call).
Your Agents
Agents are listed here alongside how many days ago it was created. The list starts with most recently created.
Click View all to open the Agents page and access each agent's settings.
Response Latency
Shows how quickly your agents respond during conversations, measured in milliseconds (ms) at three percentiles:
- p50: The median response time. Half of agent responses are this fast or faster.
- p95: 95% of responses are this fast or faster. This reflects slower-than-usual moments.
- p99: 99% of responses are this fast or faster. This captures the slowest outliers.
Lower numbers mean faster, more natural-sounding conversations.
Navigation Panel
The navigation panel on the left side of the Voice AI Agent platform is where you’ll find everything you need to build, run, and manage your agents. Home, at the top, returns you to the homepage dashboard.
Options in the panel are grouped into sections that follow an agent’s lifecycle:
- Agents - a shortlist of agents that displays the most recently accessed or edited agents.
- Configure - for building your agents and giving them the voices, knowledge, and tools they need.
- Monitor - for tracking how they perform on live calls.
- Deploy - for connecting the phone numbers and outbound systems they use to reach your contacts.
Agents
Once Agents have been created they will be listed here. The most recently created/edited/accessed agents are listed.
Click the + button to create a new agent from scratch.
Click the name of any existing agent to open its configuration.
Configure
Build your agents and give them the voices, knowledge, and tools they need.
| What it's for | |
| Auto Workflow | Build an agent from your real call recordings. |
| Templates | Start from a pre-built agent for your industry. |
| Knowledge | Upload documents, URLs, and text your agents can reference during live calls. |
| Voices | Browse the voice library and create or clone the voices your agents speak with. |
| Tools | Give agents webhooks, client actions, and integrations to use during live calls. |
| Integrations | Connect your agents to external integrations and MCP servers. |
Monitor
Track how Agents are performing on live calls.
| What it's for | |
| Fleet | Manage the AI Agent seats logged into your Convoso campaigns. |
| Conversations | View and analyze conversations across all your agents. |
| Compliance | Review post-call compliance findings. Once the compliance sweep is enabled, findings appear within an hour of the call ending. |
| Tests | Create and run automated tests for your agents. |
| Billing | Keep your credits topped up so your agents never go dark. |
Deploy
Connect phone numbers and outbound systems Agents use to reach your contacts.
| What it's for | |
| Phone Numbers | Connect and manage the numbers your agents call from and receive calls on. |
| Outbound | Connect external outbound systems such as SIP trunks, Twilio, and other telco integrations. |