What is Convoso Voice AI Agent?
Convoso Voice AI Agent is an AI-powered voice agent that engages your Leads over the phone. It holds natural conversations, answers common questions, qualifies prospects, handles objections, schedules appointments, and transfers sales-ready Leads to your human agents.
Because the AI Agent engages every Lead the moment it enters the Convoso dialer, no Lead is left waiting, and your human agents can spend their time closing instead of on repetitive qualification calls.
Why Teams Use Voice AI Agent
No-code setup. You don't need to write any code. If you can use a web browser, you can build and deploy a Voice AI Agent.
Real-time Lead engagement. The AI Agent contacts Leads quickly, asks qualifying questions, handles objections, and transfers the call to a human agent who is ready to close.
Trained on your real calls. With Auto Workflow, you upload your own call recordings and the platform builds an agent based on how your best conversations actually go.
Sub-second latency. Voice AI Agent is built for live phone conversations and responds in under a second, which keeps the conversation flowing without awkward pauses.
How Convoso Voice AI Agent Works
Every Voice AI Agent relies on three components working together. It can help to think of them as parts of a person:
| Component | Think of it as | What it does |
| Speech-to-Text (STT) | The ears | Converts the caller's speech into text the agent can understand. |
| Large Language Model (LLM) | The brain | Interprets the conversation and decides what to say next, using the agent's prompt, configuration, and conversation context. |
| Text-to-Speech (TTS) | The voice | Converts the LLM's response into audio the caller hears. |
Common Use Cases
| Use case | How Voice AI Agent helps |
| Speed-to-Lead | Engages new Leads as soon as they enter the system, increasing the chance of contact and conversion. |
| Qualifying Leads | Asks the right questions to confirm a Lead is qualified and ready to buy before passing them to a human agent. |
| High-intent Leads | Works best with Leads who have shown clear interest, whether they are new or aged. |
| After-hours callbacks | Handles inbound calls and callbacks outside business hours. An after-hours agent can learn your company's information from websites and documents and answer basic FAQs. |
Recommended volume: For the best results, Voice AI Agent is designed for organizations running at least 1,500 Leads per month through the AI Agent.
Outbound vs. Inbound Agents
| Outbound Voice AI Agent | Inbound Voice AI Agent | |
| Best for | High-volume outbound campaigns such as Lead outreach, qualification, and objection handling | High-volume customer inquiries such as open enrollment, policy lookups, and product or website FAQs |
| Data sources | Dials CRM contacts, web Leads, and imported lists | Uses your websites, PDFs, and internal business documents (Knowledge Base) |
| How it works | Adapts the conversation in real time: presents offers, responds to objections, and recognizes when a prospect is ready to transfer | Uses Retrieval-Augmented Generation (RAG) to look up answers in your verified sources before responding |
| Result | Filters out uninterested contacts and sends hot prospects straight to your human agents | Accurate, grounded answers that minimize AI "hallucinations" |