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This feature will give the ability to check DNC numbers on third-party DNC providers of the client.

Note: The client needs to have an account with their third-party DNC providers.

 

 

Create a DNC Lookup

1.) On the Admin home page, click the Apps tab

2.) Select DNC Lookup from the menu

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3.) Click the Add DNC Provider button.

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4.) Fill in the fields with the information provided by their third-party DNC providers.

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Note: You need to set this up for both Single and Bulk tabs.

  • For Single - This checks DNC numbers for manual calls or to preview Campaigns only. To configure DNC settings for the Predictive or Power Dial Campaigns.
  • For Bulk - This section is strictly used for Predictive or Power Dial Campaigns, for manual calls, or preview Campaigns.

5.) Enter the information from your third-party DNC providers.

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6.) Enter the same information in the Bulk tab.

7.) Set Yes to Enable Bulk Requests.

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8.) Click the Save DNC Provider button to save the settings.

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9.) After saving the settings, you can check if the system can now check the DNC numbers against the numbers in your third-party DNC provider, you need to get a number that exists in your third-party DNC database.

  • Sample Lead: 3149935472 (Already existing in DNC.com)
  • Click the Test button
  • Enter the number 3149935472 and click the Test button again.

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  • If the phone number appears in the Result field, your setup is working correctly, and it is checking against DNC numbers in your third-party DNC database.

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  • If the number doesn't exist, it will not display in the Result field.

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To Apply the DNC Lookup in your Campaign

1.) Click the Call Center tab.

2.) Select Campaigns

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3.) From the Campaign list, click the Campaign name to get into its settings.

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4.) Click the Leads tab.

5.) Locate the DNC Settings

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6.) On the Primary Lookup field, set the slide option to Activate

7.) Select the DNC Lookup that you created.

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  • You can also activate the Secondary Lookup if you have multiple DNC provider accounts. 

Note: You can't use one DNC Lookup for both Primary and Secondary Lookup.

  • Single and Bulk Lookup Max Timeout (sec): - Number of seconds that you will allow the system to wait for the response from the third-party DNC provider. If Convoso did not get a response at that said time, the system will follow the Max Retry Action (Skip Calls or Place Calls.)

 

8.) Click on the Apply Changes button to save the settings.

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