How to Create/Delete Jornaya Plugin and How to Implement it in to your Campaign
What is Jornaya, How does it work?
Jornaya is a consumer journey insight application that provides companies with the highest-resolution view of their consumer/leads buying journey.
A buyer’s journey is historical data that acknowledges a buyer’s progression through a research and decision process which eventually leads to a successful purchase.
This article will guide you on how to set up a Jornaya plugin and activate it to your campaign. Our system has the ability to generate one or use your customer's existing Jornaya Lead ID to integrate with the Jornaya database.
How Jornaya plugin integration is setup. Essential settings:
1. Obtain Jornaya Token.
2. Create Jornaya Plugin and assign the Jornaya hidden Lead ID field in your layout.
3. Enable Jornaya plugin in the campaign’s general settings.
First, you will need to go to Apps > Jornaya.
Then, click on the Add Jornaya button on the top right.
You will come across a popup window asking for the Jornaya token that you will need from Jornaya's end. You will be able to see the token from the campaign code snippet that can be found in Jornaya's portal.
Please see their FAQ on getting the token from Jornaya HERE
or you have download the PDF linked HERE
Label - This is the title of this plugin.
Launch on Live Call Only - You can have this only launch on live calls only.
Jornaya Token - Insert Jornaya Token here.
Status - On and Off toggle for this plugin
TCPA Disclosure - You can add the TCPA Disclosure here regarding your Jornaya plugin.
Once you create the Jornaya plugin, you will need to go to your campaigns, go to the campaign settings, and under the General Tab, you will need to select your Jornaya plugin.
After creating a Jornaya Plugin, the system will automatically create a Jornaya Hidden Field. This cannot be edited or deleted.
Assign the Field to your Layouts
Once the system dial the lead, the lead will automatically have its own Jornaya ID.
How to delete Jornaya plugin.
On the show Jornaya plugins section, click on the action button of the Jornaya and select "Delete"
A dependency window will appear that the Jornaya plugin is used on other applications. In order to delete the Jornaya plugin, you need to remove or unassign it from another application.
Click on the "View" button to redirect you to the settings where this Jornaya plugin is used.
Once the "Jornaya" is removed from another application, click on the "Refresh" button and it will ask you if you want to continue and delete the plugin.
To get your Jornaya Token. Please click on the link below,