This FAQ will guide you on how you reschedule a callback.
From the Agent Dashboard, click on the Folder icon.
Options will appear on the left side, click on Callback tab to see all the scheduled callback.
Click on the edit icon beside the lead's name.
Reschedule Callback window will appear on the screen.
Click on Callback's Time Zone to select the desired time zone for the callback.
Click on New Callback select the new schedule callback. Select a date.
Next is to select the time and minutes.
Once done, click on Reschedule button to save the settings.
You will see that the new schedule callback under Callback tab.