Overview
This article will walk through the process of resetting your Convoso login password.
Note: Password reset links are only valid for 20 minutes. If the User does not reset the password within that timeframe they will require a new link.
Contents
Resetting Password
1.) Open the Agent Login page: https://agent.convoso.com/login.
2.) Click the Forgot your password? link.
3.) Enter your email address.
4.) Click the Request Password button.
A link to reset your password will be emailed.
5.) Follow the link.
6.) Reset your password.
- (A) Enter the new password.
- (B) Re-enter the new password.
- (C) Click the Update Password button.
Resetting an Expired Password
Password Rotation will be required for all Users by June 30, 2025, forcing Agents to update their login passwords every 60 days.
- When updating passwords, Users are not permitted to use their last five (5) passwords.
- Passwords must have a minimum length of 12 characters.
- Include at least one uppercase letter, lowercase letter, number, and special character (! @,#,$,%,^,&,*).
Once your password is within 15 days of expiration, a reminder will start appearing after you have logged in.
- Clicking the link will open the Edit Profile window. In the Password field, you can enter a new password.
- Enter a new password that meets the complexity requirements and does not match your last five (5) passwords.
- Use the X or Close button to dismiss the reminder until the next day.
Password Reset Process
1.) Configure your new password.
- (A) Password: Enter a new password that meets the complexity requirements and does not match your last five (5) passwords.
- (B) Confirm Password: Re-enter your new password.
- (C) Update Password: Click this button to save your new password.
2.) Click the Login to Agent link.
3.) Login with your new Password.
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