Overview
Convoso gives you several options for the naming convention of Recordings. This allows you to view your call information more easily and provides more thorough information at a glance.
This article will walk you through changing the file name format for Recordings in your FTP Push.
Contents
Before You Begin
Recordings are one type of FTP Push. This is not the only type of file you can push to your FTP Server.
- See Create an FTP Push to learn more about this feature.
Configure File Name Format
1.) Click the Apps main menu.
2.) Click the FTP Push menu option.
The Manage FTP Pushes page will open.
3.) Find the FTP Push and click the Name to open the settings.
The View FTP Push page will open on the General tab.
4.) Scroll down and configure the File Name Format:
-
--Default-- account_id_user_id_phone_number_lead_id_campaign_id_list_id_timestamp_microseconds_all.extension
(Ex: 100233_1000482_8005250280_2513174_80_1464839259-all.mp3)
-
lead_id_phone_number_YmdHis_user_id
(Ex: 172610_7174183185_20190805154624_1002538.mp3)
-
lead_id_phone_number_ymdHis_user_id
(Ex: 172610_7174183185_190805154624_1002538.mp3)
-
lead_id_phone_number_ymdHis
(Ex: 2513170_8005250280_190920204317.mp3)
-
account_id_user_id_phone_number_lead_id_campaign_id_list_id_timestamp
(Ex: 100233_1000482_631874526_53241598_92_1325478952-all.mp3)
5.) Scroll down to the bottom of the page and click the Apply Changes button.