When running a Voice Broadcast campaign, the most common report to run is to see how many transfers were recorded during a certain time frame. The more transfers, the more successful the campaign. Tracking the amount of transfers can help you to dial in your campaign.
How to run report based on "Transfers over X number of minutes" (For Voice Broadcast Clients)
From the Dashboard, click on Reports and select Custom Reports from the drop down.
Click on Common Reports and select Voice Broadcast from the Dropdown Options.
Click on Filters then select the Transfer over X number of Minutes.
- sample report generated below is when selected the value "5" for the Transfers Over X Minutes.
- it displays the number of transferred calls as well the corresponding dollar cost.
Note: If a list or a campaign were deleted, you can still run a report but it will show the name of the list as "Deleted list (ID number)" and campaign as "Deleted campaign (ID number)".