If an Agent is using a computer running on a Linux operating system and they have audio issues, here are some basic troubleshooting steps.

Step 1 - Restart the computer

Step 2 - Log out of the system and back in. 

Step 3 - Make sure your browser is up to date.

Step 4 - Ensure there is no other VoIP Software running in the background.

Step 5 - Clear the cache and cookies.

Step 6 - Use Chrome if other browsers are not working.