NEW! Convoso Voice AI Agent!

Build a working AI Agent in under an hour, give it a voice your callers trust, and connect it to the systems you already run. 

Here's what's new in this release:

• Auto Workflow: build an agent from your best calls
• Voso 3.0 Voices: 700+ voices, 32+ languages
• Pronunciation Dictionary: say every name right
• Phone Transfers: hand off to a person, the right way
• Compliance Guardrails: control what your agent says
• Salesforce Integration: your CRM updates itself
• Webhooks: connect your agent to any system

Auto Workflow: build an agent from your best calls

Building an AI Agent used to mean writing code or spending days in a drag-and-drop builder mapping every question, answer and branch, and the result still might not sound like your best reps. Auto Workflow changes that. Upload recordings of real calls, and the platform listens, finds the patterns and builds the agent for you, in under an hour, with no code and no drag-and-drop.

• Your agent sounds like your own team, because it learns from your own conversations.
• Fine-tune it any time by describing the change you want in plain English.

Read More: Convoso's Voice AI Agent: Quick Setup Guide

Voso 3.0 Voices: 700+ voices, 32+ languages

Callers hang up on agents that sound like robots, and a flat voice or the wrong language costs you conversions and trust. Voso 3.0 Voices gives you a library of more than 700 natural, human-sounding voices.

• Four voice tiers, from the most expressive to the fastest, so you can match the voice to the call.
• Multilingual support for 32+ languages: one agent can greet a caller in Spanish, switch to English mid-call and sound natural in both.
• Preview any voice for free before you choose it.

How to use it: browse the library, preview a voice, click Use voice, then set the languages your agent should speak. The agent uses that voice on every channel.

Read More: Understanding the Agent Configuration page

Pronunciation Dictionary: say every name right

Nothing breaks a caller's trust faster than an agent mispronouncing your company name, a product, an industry term or the caller's own name. Until now, the only fix was rewriting the script.

With the Pronunciation Dictionary, you upload a list of words and exactly how each should be said, using phonetics, from brand names to medical terms to local street names. The agent then pronounces every word on the list correctly, on every call and every channel, with no changes to your script.

Phone Transfers: hand off to a person, the right way

When an AI Agent hits a question it can't handle, a bad handoff loses the deal and frustrates the caller. Phone Transfers let your agent pass the call to a live rep, a queue or an outside number.

• Direct transfer: the agent sends the caller straight through.
• Warm transfer: the agent stays on the line, briefs the rep, and connects the caller only once a real person picks up, never a voicemail.

Compliance Guardrails: control what your agent says

A prompt alone can't promise your agent won't give financial advice, wander off topic or be talked into breaking the rules. Compliance Guardrails can.

• Prebuilt protections, one click each: profanity, harassment, sexual content, violence, self-harm, politics and religion, and medical or legal advice.
• Built-in defenses against prompt injection and manipulation.
• Your own rules in plain English, such as "never quote a price."

The platform enforces every guardrail on every live call. If the agent is about to cross a line, it corrects itself or ends the call, and every incident is logged so you have a record to show an auditor.

Read more: Convoso Voice AI Agent Guardrails

Salesforce Integration: your CRM updates itself

What your agent learns on a call no longer has to be typed into Salesforce afterward. The agent now works directly in Salesforce during the call.

• Look up a lead or contact.
• Create or update leads, contacts, accounts and opportunities.
• Open cases and log tasks and events.

How to use it: connect your Salesforce account once and choose which actions the agent may take. From then on, your CRM stays current without anyone lifting a finger.

Webhooks: connect your agent to any system

An agent that can't reach your systems has to guess at answers or leave work for someone to finish later. Webhooks let your agent make GET, POST or PUT requests to any application during a call, for example sending the call outcome to your CRM the moment the conversation ends.

How to use it: define the webhook once with its URL and the fields the agent should fill, then attach it to your agent as a tool. The agent uses it in real time, with no manual data entry.

Don't have Convoso Voice AI Agent yet? Contact your CSM or our Sales Team today!

Experience it yourself → Call 1-855-266-8624