Overview
Did you know up to 15% of the phone numbers in your contact lists could be reassigned? Every year, millions of telephone numbers in the United States are reassigned to new consumers.
Managing consent to call and scrubbing leads against the Reassigned Numbers Database is an essential component of ensuring effective, compliant outbound calling.
This reassignment can occur within a very short period, creating challenges for businesses that rely on previously obtained consent. When a number is reassigned, the prior consent does not transfer to the new consumer.
As a result, businesses may inadvertently contact individuals who have not given consent, exposing themselves to TCPA violations. Implementing a Reassigned Numbers Database (RND) Lookup can help mitigate this risk by identifying and excluding recently reassigned numbers from contact lists.
Contact your CSM or Implementation Manager to get this feature!
Contents
RND Lookup
1.) Click the Apps main menu.
2.) Click the RNC Lookup menu option.
The RND Lookup page will open.
RND Lookup shows if a mobile telephone number has been reassigned after a given date based on the FCC Reassigned Number Database.
The FCC Reassigned Number Database only has complete data after January 27, 2021, so most numbers with dates prior to January 27, 2021 will be returned with a blank value in the IsReassigned field, which indicates insufficient data.
3.) In sections A, C, and D, highlighted in the image below, use the arrow buttons between the Selected and NOT Selected boxes to select what will be searched and by what parameters.
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(A) Select the Lists you want to run the RND Lookup against.
- If no Lists are selected, all Lists will be searched.
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(B) Minimum Consent Age (Optional)
Minimum age of the Customer Consent (in days) before the lead phone numbers are evaluated for having been reassigned.
- Click the toggle to Active.
- Once set to Active a field will appear for entering the age of the consent to be searched against.
- The Minimum Consent Age filter is based on the minimum number of days since the date the Lead was created, (not the date the Lead consented.)
- Click the toggle to Active.
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(C) Phone Number
- Select the type of phone numbers (Home, Work, Cell etc.) you want to run the Lookup against.
- If no phone numbers are provided, the Primary Phone will be utilized.
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(D) Consent Date
- Select the Consent Date to be searched against.
- Select the field(s) that contain the Lead's consent date.
- If multiple fields are provided, the first non-blank field will be used, based on the priority provided.
- If a date is not found, the date the lead was inserted will be utilized.
4.) Scroll down the page to the Reassigned Number Action section.
If a phone number has been identified to be reassigned, execute the following action.
Use the radio buttons to select whether you want the Status of the numbers changed or not when they are found to have been Reassigned.
Select one of two (2) options:
- Do NOT Change Status
- Change Status to
The drop-down menu in this section only becomes live once Change Status to is selected.
5.) If you want the Status of the Lead to be changed, select a Status from the drop-down.
6.) Click the blue Apply Changes button.
Run the RND Lookup
To run RND Lookup using the green Test button, you always save your settings first.
- Clicking the Test button actually runs the RND Lookup process, it is not a "test" as the button indicates.
- Note: There is a charge for every Lead checked each time RND Lookup is run. Contact your CSM for more on this rate.
After saving the RND Lookup configuration you can run the RND Lookup process.
7.) Click the green Test button.
- If the Test was successful you will see a green success modal stating the Dry Run was called.
Note: You can only run RND Lookup once every five (5) minutes, or you will see an error modal window notifying you that one has been recently called and to wait to try again.
8.) Click the blue Rnd Synchronization Logs button to see the RND Sync Logs.
RND Sync Logs
1.) Click the Reports main menu
2.) Click the RND Sync Logs menu option.
The RND Synchronization Logs page will open.
RND Sync Logs looks much like other Logs pages, with advanced filters at the top and the ability to export the Log Results using the blue Export Log Results button at the top-right.
- The log results are not clickable.
The results table contains minimal information regarding when the selected Lists were last run against the RND Lookup.
| Status | The Status of the RND Lookup process. |
| Dry Run |
Whether the process was initiated from the Test button on the RND Lookup page |
| Process Result | How many numbers were processed through the Lookup, and how many numbers were marked as Reassigned. |
| Created At | Date and Time for when the Log was created. |
| Updated At | Date and Time for when the Log was last updated. |
RND Logs
1.) Click the Reports main menu
2.) Click the RND Logs menu option.
The RND Logs page will open.
The RND Logs page looks just like the RND Sync Logs page, with advanced filters, an export button, and a results table.
The RND Logs results table, however, has different columns than the Sync Logs, and the results have a clickable data item under Lead ID in order to open the Edit Lead page for that Lead.
| Phone Number | The actual number of the Lead. |
| Lead ID | the identification number of the Lead in the application. |
| Status | Whether the Status is Reassigned. |
| Consent Date | The date when Consent was obtained for that number. |
| Evaluation DT | The last time this number was checked against the RND. |
| Consent Date Field | The type of field for the Consent Date. |
| Phone Number Field | The type of field for the Phone Number. |
Customize RND Logs Results Table
This results table can also be customized to show specific columns only, or all available columns.
- Click the blue Customize button at the top-left of the results table to open the Customize modal window. Click the checkboxes to select or unselect columns.
- Use the Order tab in this window to select which order you want the columns to appear from left to right in the results table.
- Click the Save button to save your customized results table settings.
Other Resources: Reassigned Numbers Database Website