This section helps you determine the Agent's log in, log out time stamps as well as their status (Availability Code).
From the Dashboard, click on Reports and then click on Agent Productivity Logs.
In Manage Productivity Logs, select the following
- Select the Start/End Date and Time (In Pacific Standard Time)
- Filter By: User then select the User or Users
- Click on Add Filter
- Filter By: State then Select Login and Logout
Note: Start and End Date are required. Leaving it blank will not allow you to Export Logs.
Click on Search and the results will be shown at the bottom of the Page.
You can also verify the IP address of the agent's location.