This article explains how to configure your headset on Google Chrome.
Please note, this fix will only help with no audio when you try to log into the Agent Interface or the Agent Monitor and no audio can be heard.
There are two ways of fixing this:
- Set the default microphone to your headset.
- Set permissions to access your headset for Chrome.
Log in to the dialer, click on the camera icon on the address bar in the top-right of the browser.
To set the headset, change the setting from default to the headset that you have plugged in.
- After selecting the correct headset, logout and back in. If Audio is still not working, follow the steps below.
If selecting the correct headset does not work, click the Manage. microphone settings link in the bottom of the window.
A new window opens for setting the microphone access for your headset.
To reset the audio permissions, scroll to the bottom of the page and delete anything from Convoso on it by clicking the trash can icon on the right.
- Log out of the dialer and log back in.
You will then be prompted to allow or block the microphone access for the Convoso Agent Interface.
- Click the Allow button.
Click on the lock icon beside the URL https://agent-dt.convoso.com/#/home and make sure that microphone and sound are both allowed.
Please note: If audio is still not working, please contact our Support Team.