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  1. Convoso Self-Help Center
  2. Agent FAQ
  3. Agents

Agents

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  • How to Print Leads Information in Agent Page
  • How to Search for Leads in TalkPro Agent Page
  • Agent Control Button Description
  • Dashboard Schematic
  • How do I Record a Voicemail Box Greeting for my Extension?
  • How to Access and Configure Voicemail When the User Is Set to Use X-Lite
  • How to Assign Queues in TalkPro Dialer Agent Page
  • How to Change Agent Status
  • How to Change Leads Disposition in Agent Page
  • How to check agent call history
  • How to clear the cache and history in FireFox
  • How to create a new lead
  • How to Edit Agent Profile
  • How to listen to Voicemail in Agent Page
  • How to Mute or Unmute Headset in TalkPro Dialer Page
  • How to Put Lead on Hold
  • How to Switch to a Different Campaign
  • How to transfer a call to a queue
  • How to transfer a call to an announcement
  • How to transfer a call with a continuous recording
  • How to Transfer to an External Phone number
  • How to update or edit lead information on the Agent interface
  • How to Use the Agent Hotkeys
  • New Hire Agent Training
  • What are the different callback statuses
  • Why do my call backs keep popping up

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