Agents
- How do agents switch campaigns
- How to start using the OMNI Agent Interface
- Agent control button description
- Dashboard Schematic
- How do I record a Voicemail Box greeting for my Extension?
- How do I see and use my callbacks
- How to Assign Queues in Omni Dialer Agent Page
- How to change Agent status
- How to Change Leads Disposition in Agent Page
- How to check agent call history
- How to clear the cache and history in FireFox
- How to configure Caller ID for Agents Manual Call
- How to create a new lead
- How to create a personal callback
- How to create a system callback
- How to determine the phone number dialed
- How to Edit Agent Profile
- How to Fix "No Capture Device" Error
- How to listen to Voicemail in Agent Page
- How to Login to the Agent Interface
- How to make a manual call to a lead
- How to make a manual call to a lead that is not in the system
- How to Mute or Unmute Headset in Omni Dialer Page
- How to play an announcement in a call
- How to Print Leads Information in Agent Page
- How to Put Lead on Hold
- How to Search for Leads in Omni Agent Page
- How to Search the Callbacks in Agent Portal
- How to transfer a call to a queue
- How to transfer a call to an announcement