Learn how to use Omni's call control interface

• How to Transfer a Call to Other Agents
• Agent Control Button Description
• How to transfer a call with a continuous recording
• How to Transfer a Lead to an External Phone Number
• How to use the agent hotkeys
• How to Mute or Unmute Headset in TalkPro Dialer Page
• How to play an announcement in a call
• How to transfer a call to a queue
• How to transfer a call to an Announcement
• How to Put a Lead on Hold