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  1. Convoso Self-Help Center
  2. Agent FAQ
  3. Call Controls

Call Controls

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Learn how to use the TalkPro's call control interface

  • How to Transfer a Call to Other Agents
  • Agent Control Button Description
  • How to transfer a call with a continuous recording
  • How to Transfer a Lead to an External Phone Number
  • How to use the agent hotkeys
  • How to Mute or Unmute Headset in TalkPro Dialer Page
  • How to play an announcement in a call
  • How to transfer a call to a queue
  • How to transfer a call to an Announcement
  • How to Put a Lead on Hold

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