Call Controls
Learn how to use Omni's call control interface
- How to Transfer a Call to Other Agents
- Agent control button description
- How to transfer a call with a continuous recording
- How to Transfer a Lead to an External Phone Number
- How to use the agent hotkeys
- How to Mute or Unmute Headset in TalkPro Dialer Page
- How to play an announcement in a call
- How to transfer a call to a queue
- How to transfer a call to an Announcement
- How to Put a Lead on Hold