In This Article:
Ports will need to be opened in your router/firewall/antivirus software, and Quality of Service (QoS) settings on the Router need to be configured.
Note: We highly recommend implementing Quality of Service policies and content filtering in order to prevent Agents from participating in bandwidth-heavy activities which can impact call quality.
For Advanced Network Requirements see: Advanced Network Requirements for TalkPro
To see Minimum and Recommended System Requirements see: TalkPro Minimum System Requirements
Network Port and Router Settings
WebRTC (Chrome/Firefox browser)
| TCP | Port 80, 8080 and 443 |
| UDP* | Server Port: 10,000 – 30,000 |
| *Select any available Port from the ephemeral range: 1,024 to 65,535. | |
- If your Router supports QoS, prioritize the Ports mentioned above or the IP address of the computer(s) making calls.
If your Router includes these functions, please disable them:
| Router Function: | Issue: |
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SPI (Stateful Packet Inspection) |
Causes delay in Real-time Traffic such as VoIP. |
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DPI (Deep Packet Inspection) |
Causes delay in Real-time Traffic such as VoIP. |
|
SIP ALG |
Can result in SIP Traffic routing issues. |
Additional Requirements
| Datacenter-grade Firewall Recommendation |
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| Router Quality of Service (QoS) Settings | Grant the Port range 10,000-20,000 UDP the HIGHEST priority for best voice quality. |
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Convoso Network/VoIP Requirements
The Network Firewall must allow access to the following services:
| Ports |
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| Network IP Range |
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| STUN Servers |
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