In This Article:
You need to make sure that you have enough bandwidth to support the number of simultaneous calls you expect your Agents to make.
To see Minimum and Recommended System Requirements see: TalkPro Minimum System Requirements
For Network Firewall and Port Requirements see: Network Firewall and Port Requirements
Bandwidth Requirements
Other tabs the Agent may have open, such as Email or CRM will consume bandwidth, and so it is not possible to say exactly what you will need, but as a rule of thumb, 1 Mbps per person sharing the connection is required.
- Other actions in TalkPro Contact Center will send/receive data, so more headroom is required.
- More available bandwidth is always better for your whole network!
| Bandwidth Use | Bandwidth Needed | |
| Per phone call | 64kbps | Upstream and downstream. Audio traffic only. |
| Per person | 1Mbps | Dedicated upload/download bandwidth required per Agent. |
| Bandwidth Line Capacity | Should never exceed the 60% maximum capacity | Beyond that VoIP quality can be compromised. |
For Example: If there are 100 people in your office, we recommend a 100 Mbps symmetrical connection. It is crucial to have adequate download and upload bandwidth for the number of Agents.
Additional Bandwidth Suggestions
Additional traffic on the same network can impact audio quality, here are other suggestions you should follow to improve bandwidth:
| Suggestion | Reason | Solution |
| We highly recommend a wired network connection. | This will generally provide a more consistent, and better quality, network connection. | WiFi is not supported, a USB cable internet connection is recommended. |
| Do not run any network-intensive applications. | Internet radio, video streaming, or significant uploads or downloads might compete with your audio.* | Close unused desktop apps that might also hoard the CPU capacity.* |
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*We highly recommend implementing content filtering in order to prevent Agents from participating in bandwidth-heavy activities which can impact call quality. |
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Note: Check with your IT Dept. to see if a higher Quality of Service (QoS) is possible for your audio connection.
See the Network Firewall and Port Requirements article for information on QoS.
Further Networking Info
WebRTC is supported in most modern browsers, however, the TalkPro Contact Center only officially supports Google Chrome. (Edge and Firefox are unsupported.)
- WebRTC usually works without issue using inbuilt networking technologies (STUN and TURN). However, environments with restrictive firewalls may require some additional setup.
Details below have further information for your IT Department:
WebRTC client connects using the following details:
| Component | Address | Client-side Port | Server-side Port | Protocol |
| Signaling | janus-dt.convoso.com | Any | 443, 80, 8080 | TCP |
| Media (SRTP) | 66.85.244.0/23 | Any | 10,000 - 30,000 | UDP |
Note: The client will select any available Port from the ephemeral range. On most machines, this means the Port Range 1,024 to 65,535.
Specific Processor Requirements
Minimum Requirements |
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| *Netbook CPUs such as Intel Atom are not recommended. |
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Recommended Requirements |
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| *Netbook CPUs such as Intel Atom are not recommended. |
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