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Fixing an Invalid DID Configuration

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Reynaldo Dangalan Jr
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In This Article:

How to fix Invalid DID Configurations. All DIDs need a Destination in order to be dialed back. If the Destination is not configured, your DID Configuration will be Invalid.

 

Before you Begin

In the event your account has an Invalid DID Configuration, you will receive an email from Convoso. This means you are missing the correct Route To/Destination and Lead Handle of your Inbound numbers. 

  • This email will identify all of your Invalid DIDs, so that you can make your corrections.

 

Fixing an Invalid DID Configuration

1.) Click the Account menu.

2.) Click the Inbound Numbers option.

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The Manage DIDs screen will open.

Navigate to the Filter fields below the Carriers.mceclip2.png

3.) To find the DIDs that have an Invalid Configuration use the numbers included in the email from Convoso and select the following Filter By Field options:

  • (A) Select the Inbound Numbers option from this drop-down.
  • (B) Select the With/in option in the second Filter By Field.
  • (C) Enter the DIDs from the email, separated by commas without spaces.

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4.) Click the Search button. 

5.) Select numbers from the table below to edit:

  • Click the number to view and edit the Settings.
  • Check the boxes for multiple DIDs and edit.
  •  

Note: Make sure that the Destination column for Inbound numbers is not blank. When setting up the Lead Handle, you must set up a Route To and Destination.

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6.) Click on an Inbound Number to edit a single DID.mceclip5.png

The Inbound Number page will open.

7.) Configure the Route Call To in the General section:

  • (A) Select a Destination type in this drop-down.
  • (B) Select a Destination option in this drop-down.

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8.) Configure the Lead Handle for the Inbound number(s).

 

Lead Handle Section

Lead Handle is responsible for how the system will treat your Leads when they call your DIDs.

  • Ensure all fields have an option selected; as empty or blank, information may result in incorrect data.

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(A) List Search Method
When there is an Inbound call, the system will do the selected option.

  • Always create new lead
    The system will always create a new Lead for every Inbound call received.
  • Search entire system, otherwise, create a new lead in the Default List
    The entire system will be searched for a phone number match.
    • If no match is found, a new Lead will be created.
  • Search Default list, and create the lead in the Default List
    The system will search for a phone number match in the Default List.
    • If no match is found, a new Lead will be created.
  • List Search Method
    When there is an Inbound call, the system will do the selected option.
  • Search specific campaign, otherwise, create a new lead in the Default List
    The system will search for a phone number match in the selected     Campaigns.
    • If no match is found, a new Lead will be created.

(B) Number Search
The following are the phone number options the system will search for matches:

  • Phone
    The system will look for a match in Phone Numbers.
  • Phone and Cellphone
    The system will look for a match in Phone and Cellphone Numbers.
  • Phone and Cellphone and Work Phone
    The system will look for a match in Phone, Cellphone Numbers, and Work Phone Numbers.

(C) Default List
Select the List that will contain the newly created Leads.mceclip8.png

7.) Click the Apply Changes button at the bottom right of the page.