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Convoso ClearCallerID Dashboard

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Scott Key
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Convoso ClearCallerID™

Overview

Convoso ClearCallerID™ provides increased intelligence to our customers to help them make informed decisions about their dial plans and DID purchase decisions. 

 

The Caller ID Reputation Statistics dashboard is located in the upper half of the Inbound Numbers / Manage DID’s screen. The dashboard provides additional insight into flagged / blocked numbers and how they might have an effect on key performance indicators (KPIs) like contact rate and success rate. 

Dashboard Review

The dashboard is divided into 4 sections. The first three sections include statistics for the three major voice service providers: AT&T, Verizon, and T-Mobile. The final section is for FCC Consumer Complaints.

 

Caller_ID_Rep_Check.png

 

Caller_ID_Rep_Check_ATT.png

 

Reputation Check

The Convoso ClearCallerID reputation check is performed approximately once per week for each number to determine which numbers the carriers might flag or block. Note that each carrier uses proprietary flagging and blocking algorithms which produce different results and may vary throughout any given day.

 

On the top row of each section there are two numbers representing the flagged and blocked number count for each carrier.  As shown below, at the last check, Verizon has flagged 527 numbers and blocked 185, while T-mobile flagged 1,738 and only blocked 1.

Caller_ID_Rep_Check_Verizon_Tmobile.png

 

Affected Calls

For each carrier, the dashboard shows call statistics for Today and Yesterday.

 

As outbound calls are made throughout the day, Convoso keeps track of many statistics including whether calls are flagged or blocked. The flagged and/or blocked calls are typically caused by the flagged and/or blocked Caller IDs identified by in the reputation check.

 

Affected calls designates the percentage of calls that have been flagged or blocked. As shown below for T-mobile, 14.73% of ALL today’s calls so far were flagged and 0.01% were blocked.

 

Caller_ID_Rep_Check_T-Mobile_-_Calls_Affected.png

 

Contact Rate

The contact rate percentage shows the difference of contact rates between flagged numbers vs. non-flagged numbers. A red arrow denotes that the contact rate of flagged numbers is lower than non-flagged numbers. 


Using the same T-Mobile example, for today, the contact rate using flagged numbers was 22.81% lower than non-flagged numbers indicating that consumers are not picking up incoming calls from flagged numbers.

 

Caller_ID_Rep_Check_T-Mobile_-_Contact_Rate.png

 

Success Rate

This success rate percentage shows the difference of success rates between flagged numbers vs. non-flagged numbers. A red arrow denotes that the success rate of flagged numbers is lower than non-flagged numbers. 

For today, the success rate for flagged numbers was 18.46% lower than non-flagged numbers indicating that consumers are less likely to proceed with incoming calls from flagged numbers.

 

Caller_ID_Rep_Check_T-Mobile_-_Success_Rate.png

 

Blocked Calls 

Blocked calls percentage shows the difference in percentage of blocked calls made with flagged numbers vs non-flagged numbers. A red arrow denotes that the blocked call percentage of flagged numbers is higher than non-flagged numbers.

For today, the blocked call rate for flagged numbers is 66.08% higher than non-flagged numbers indicating that consumers are actively blocking flagged numbers.

 

Caller_ID_Rep_Check_T-Mobile_-_Blocked_Calls.png

 

Answering Machines 

Answering machine shows the difference in percentage of calls going to answering machines with flagged numbers vs. non-flagged numbers. A red arrow means that the answering machine detection rate is higher with flagged numbers vs. non-flagged numbers. Since flagged numbers could be blocked or rejected by consumers, it is not surprising that most of the time one will see a green down arrow for answering machine detections.

 

Caller_ID_Rep_Check_T-Mobile_-_Answering_Machine.png

 

Key

Below is a table describing the icons and color codes to help understand the dashboard.



Icon

Meaning
CallerID_-_Red_Flag.png

Flagged calls. A carrier has indicated the call is spam-likely
CallerID_-_Blocked.png

Blocked calls. A carrier has indicated the call is  initiated by a scammer and blocks the call 



 

CallerID_-_Red_Arrow_Up.png

 

 

CallerID_-_Green_Up.png

 

An up arrow always indicates the flagged value is higher than the non-flagged, regardless of the color.


Example 1: an up arrow on blocked calls indicates flagged calls are getting blocked at a higher percentage than non-flagged calls. It is marked as red to indicate this is potentially a bad thing.


Example 2: an up arrow on contact rates indicates flagged calls are being answered by consumers at a higher rate than non-flagged calls. It is marked green to indicate this is potentially a good thing.

 

CallerID_-_Green_Down.png

 

 

CallerID_-_Red_Arrow_Down.png

A down arrow always indicates the flagged value is lower than the non-flagged, regardless of the color.


Example 1: a down arrow on answering machines indicates flagged calls are going to an answering machine at a lower percentage than non-flagged calls. It is marked as green to indicate this is potentially a good thing.


Example 2: a down arrow on success rates indicates flagged calls are performing at a lower percentage than non-flagged calls. It is marked red to indicate this is potentially a bad thing.



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