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Overview

Convoso ClearCallerID™ provides detailed insight into Caller ID Reputation to help our Clients make informed decisions about Dial Plans and DIDs. This Dashboard provides statistics for performance indicators (KPIs) such as Contact and Success Rates and Flagged/Blocked DIDs.

  • As outbound calls are made throughout the day, Convoso keeps track of data statistics from Carriers for calls that are being flagged or blocked.
  • The flagged and/or blocked numbers are identified in the reputation check.
    For more about how to use this page see: Running a Caller ID Reputation Check

This article will explain all the components and data of the Convoso ClearCallerID™ Dashboard and how to understand it.

Contents

ClearCallerID™ Dashboard

The ClearCallerID™ Dashboard is located on the Manage DIDs page. 

Click the Account main menu.

Click the Inbound Numbers menu option.

The Manage DIDs page will open.

The Caller ID Reputation Statistics Dashboard contains Convoso's ClearCallerID broken into two sections:

  • Carriers
    Visible upon opening the page.
  • Daily Statistics
    Is a collapsed panel upon opening the page.
    Click the > arrow next to the section title to expand the panel.

Above the sections of the Dashboard, you can view the Total Flagged and Total Blocked across all Carriers.

  • Each section is expandable and collapsible. 
  • Each section shows data from the three (3) top Carriers and the FCC.

mceclip0.png

Reputation Check

Reputation flags are defined differently for each Carrier, and each Carrier has a different set of values for considering a call as Blocked or Flagged.

Overall we have two types of Reputation: Blocked and Flagged.

AT&T Considers:

  • Fraud Risk and Blocked as Blocked.
  • Account Services, National Disability, Political Call, Spam Risk, Survey, Telemarketer, Fraud Risk, Blocked, and Nonprofit as Flagged.

T-Mobile Considers:

  • Blocked as Blocked.
  • Scam Likely and Blocked as Flagged.

Verizon considers:

  • Blocked as Blocked.
  • Potential Spam, Blocked, Illegal Scam, Political Call, and Probably Fraud as Flagged.

Note: Each carrier uses proprietary flagging and blocking algorithms that produce different results and may vary throughout the day.

Carriers

This section has sections for each of the top three (3) Carriers and the FCC.

mceclip10.png

  • AT&T
  • Verizon
  • T-Mobile
  • Complaints - FCC

In each section, there is data for Caller IDs Affected.

mceclip1.png

  • The total Caller IDs Affected are Flagged numbers for each Carrier, displayed with a Flag CallerID_-_Red_Flag.png icon.
  • Blocked numbers are displayed with a No Sign CallerID_-_Blocked.png icon.
    See the Icon Key.

The two (2) numbers on each section's top row represent each Carrier's flagged and blocked number count.

  • As shown below, AT&T flagged 6461 numbers and blocked five (5) at the last check, while Verizon flagged 958 and blocked zero (0).

  • Click on Show Numbers to automatically select filters and run a search that shows the affected numbers in the table below.

For more about the filters, table, and how to use this page, see: Running a Caller ID Reputation Check.

Daily Statistics

Daily Statistics shows the percentage of calls affected, flagged and blocked calls, out of all calls for both Today (continually updated as the day goes on) and Yesterday.

mceclip11.png

Today and Yesterday are based on data sent to Convoso from the Carriers. 

A set of processes are run in the background on a daily basis, and multiple times a day, that return this data based on the current day's date and the previous day's date (the date on which you are viewing the Dashboard.)

  • Note: Occasionally, Carriers take a longer period of time to send data back to Convoso, resulting in the same data multiple days in a row or no data showing in the Dashboard.

In the Today and Yesterday columns below each Carrier are the Percentages of Calls Affected. 

As well as the Flagged and Blocked call numbers in percentage form.

The following data items are accompanied by up or down arrows. These indicators will help you understand the percentages and what they mean for your numbers. See the Icon Key below. 

% of Calls Affected designates the percentage of calls that have been flagged or blocked.

  • As shown below for AT&T, the Carrier flagged 35.75% of ALL Today's calls and blocked 0.01%.

Icon Key

Below is a table describing the icons and color codes to help understand the Dashboard.

Icon Explanations and Examples
CallerID_-_Red_Flag.png

Flagged calls.

A Carrier has indicated the call is spam-likely.
CallerID_-_Blocked.png

Blocked calls.

A Carrier has indicated the call was initiated by a scammer and blocks the call.
Up Arrows

An Up arrow always indicates the flagged value is higher than the non-flagged, regardless of the color.
CallerID_-_Red_Arrow_Up.png

A Red Up arrow on blocked calls indicates flagged calls are getting blocked at a higher percentage than non-flagged calls.

It is marked as red to indicate this is potentially a bad thing.
CallerID_-_Green_Up.png

A Green Up arrow on Contact Rates indicates flagged calls are being answered by consumers at a higher rate than non-flagged calls.

It is marked green to indicate this is potentially a good thing.
Down Arrows A down arrow always indicates the flagged value is lower than the non-flagged, regardless of the color.
CallerID_-_Green_Down.png

A Green Down arrow on Answering Machines indicates flagged calls are going to an answering machine at a lower percentage than non-flagged calls.

It is marked as green to indicate this is potentially a good thing.
CallerID_-_Red_Arrow_Down.png

A Red Down arrow on Success Rates indicates flagged calls are performing at a lower percentage than non-flagged calls.

It is marked red to indicate this is potentially a bad thing.

 

Contact Rate

The Contact Rate percentage shows the difference in Contact Rates between flagged numbers vs. non-flagged numbers.

A red arrow denotes that the Contact Rate of flagged numbers is lower than non-flagged numbers. 

  • AT&T, for example, for Today, the Contact Rate using flagged numbers was 10.3% lower than non-flagged numbers indicating that consumers are not picking up incoming calls from flagged numbers.

Success Rate

This Success Rate percentage shows the difference in Success Rates between flagged vs. non-flagged numbers.

A red arrow denotes that the Success Rate of flagged numbers is lower than non-flagged numbers. 

  • Today, the Success Rate for flagged numbers was 12.58% lower than non-flagged numbers indicating that consumers are less likely to proceed with incoming calls from flagged numbers.

Blocked Calls 

The Blocked Calls percentage shows the difference in the rate of Blocked Calls made with flagged numbers vs. non-flagged numbers.

A red arrow denotes that the Blocked Call percentage of flagged numbers is higher than non-flagged numbers.

  • Today, the Blocked Call rate for flagged numbers is 0.44% higher than for non-flagged numbers indicating that consumers are actively blocking flagged numbers.

Answering Machines 

The Answering Machine shows the difference in the percentage of calls going to answering machines with flagged numbers vs. non-flagged numbers.

  • A red arrow means that the Answering Machine Detection rate is higher with flagged numbers vs. non-flagged numbers.

Since flagged numbers could be blocked or rejected by consumers, most of the time, one will see a green down arrow for Answering Machine Detections.

 

 

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